Responsibilities

• Build the strategy for our new Community platform from the ground up - including segmentation, content calendar, and ongoing engagement campaigns
• Own the day-to-day management of the Sunbeast App community
• Create and post content that sparks conversation and keeps Sunbeasts engaged while moderating discussions, responding to questions, and encouraging participation
• Facilitate meaningful interaction among Sunbeasts by encouraging discussion, sharing best practices, spotlighting wins, and responding to questions or feedback
• Organize community programs like webinars, challenges, or virtual events and build content and resources to support these programs and engagement
• Track engagement metrics (participation, activity, growth), iterate on and optimize what’s working, and tie engagement metrics back to business goals
• Collaborate closely with Strategy, Marketing, and Account Management teams to drive consistent messages, collect feedback and share insights, and have a cohesive message shared across platforms

Requirements

• 4+ years of experience in marketing, with a focus on community management, or a related role
• Strong relationship-building and communication skills, with the ability to engage diverse merchant and Sunbeast audiences
• Experience managing large B2B communities and creating and executing marketing campaigns, that drive engagement and participation
• Familiarity with social and community platforms (e.g., in-app engagement tools, social media, or CRM-driven communication systems)
• Ability to analyze engagement metrics and translate insights into actionable improvements
• Collaborative mindset with experience partnering across sales, product, and customer success teams
• Experience within retail, payments, financing, or lending industries a plus
• Bachelor’s degree in Marketing, Communications, Business, or a related field

Benefits

• Mission driven, empowered, and collaborative culture
• Competitive pay and stock options
• Unlimited PTO
• Comprehensive health benefits (Medical, Dental, Vision, Life, EAP, Parental Leave, HSA, & more)
• Newly added HSA and Pet Insurance
• 401(k) with company match
• Cell Phone Stipend
• Team-based strategic planning and ownership of deliverables