Responsibilities

• Support the day-to-day administration of the Immigration Benchmarking Collective and related community initiatives.
• Welcome and onboard new members across community platforms, ensuring a professional, responsive, and consistent experience.
• Respond to member inquiries, anticipate follow-up needs, and provide exceptional customer service to members and prospective members.
• Maintain accurate member databases, contact information, participation records, and community documentation.
• Support member engagement by facilitating discussions, sharing relevant resources, and helping connect members with one another.
• Assist with initiatives designed to increase member satisfaction, participation, and retention.
• Coordinate logistics for virtual roundtables, executive roundtables, masterclasses, networking events, conference activations, and other community programs.
• Manage registrations, invitations, attendee communications, Zoom logistics, event materials, speaker coordination, venue logistics, and post-event follow-up.
• Prepare polished agendas, briefing materials, presentations, attendee lists, and other event-related communications.
• Coordinate sponsor, speaker, venue, and vendor logistics and maintain clear timelines and deliverables.

Requirements

• Bachelor's degree in Marketing, Communications, Business, Public Relations, Event Management, or a related field, or an equivalent combination of education and relevant experience.
• 3+ years of professional experience in marketing, communications, event coordination, community management, customer success, or a related role.
• Polished and professional presence, sound judgment, and confidence communicating with executives, senior professionals, members, speakers, sponsors, and external partners.
• Excellent written and verbal communication skills, including strong business writing, editing, proofreading, and presentation skills.
• Strong organizational and project management skills, exceptional attention to detail, and the ability to manage multiple priorities and deadlines in a fast-paced environment.
• Demonstrated experience coordinating professional meetings, webinars, conferences, executive events, or other multi-stakeholder programs.
• Experience creating, scheduling, and publishing professional content across LinkedIn, newsletters, email campaigns, social media, or community platforms.
• Customer-service mindset with a demonstrated commitment to creating thoughtful, responsive, and high-quality experiences.
• Ability to track engagement metrics, organize data, identify trends, and prepare clear summaries and reports.
• Tech-savvy mindset with curiosity about AI and emerging productivity tools and a willingness to continually adopt technologies that improve efficiency and the member experience.

Preferred

• Experience in immigration, global mobility, human resources, talent acquisition, professional services, or a membership-based organization.
• Familiarity with LinkedIn, Circle, Zoom, Pardot or other email marketing tools, PointerPro or other survey platforms, CRM systems, Canva, and project management software.
• Experience supporting benchmarking surveys, research reports, podcasts, webinars, newsletters, or digital marketing campaigns.
• Experience coordinating speakers, sponsors, vendors, venues, or executive-level events.
• Working knowledge of content performance, event engagement, and community health metrics.

Benefits

• paid time off and paid holidays
• medical, dental, vision, and life insurance coverage
• health savings and flexible spending accounts to help offset healthcare and dependent care expenses
• multiple retirement plan options (401k & Roth 401k)
• access to an employee assistance program