Community Manager

Responsibilities

• Build & Host Digital Spaces: Manage dedicated community hubs (Facebook Groups, Instagram, Discord, WhatsApp Channels).
• Live Stream Hosting: Host live prize draws, interactive Q&A sessions, game nights, and giveaway reveals with high energy and professional charisma.
• Daily Moderation: Monitor discussions, enforce group rules, foster positive interactions, and maintain high standards of customer trust and safe play.
• Tone of Voice: Craft witty, engaging, and brand-compliant social posts, poll questions, memes, and community announcements centered around Monopoly themes (Properties, Chance Cards, Go to Jail, etc.).
• Player Spotlights: Interview and highlight winners, create authentic user-generated content (UGC), and feature community milestones.
• Promotional Campaigns: Draft copy for flash giveaways, tier-based competitions, and exclusive member perks.
• First Line Support: Respond promptly and empathetically to community inquiries, technical questions, and feedback across all channels.
• Customer Feedback Loop: Act as the voice of the player within the business, providing actionable insights to product and marketing teams to improve player experience.
• Trust & Transparency: Clearly communicate competition rules, draw mechanics, and verification procedures to reinforce credibility and trust.
• Growth Tactics: Develop community-driven referral incentives, interactive contests, and loyalty programs to drive organic acquisition and retention.

Requirements

• Experience: 2–4 years of experience as a Social Media/Community Manager, preferably in UK online competitions, iGaming, esports, or consumer entertainment brands.
• Communication Skills: Exceptional written English and strong on-camera presence for live draws and video content.
• Platform Expertise: Native fluency in Facebook, Instagram, TikTok, You Tube and live-streaming software.
• Flexibility: Willingness to work evening or weekend hours to host scheduled live draws and manage peak community activity.
• Passion for the Brand: Genuine enthusiasm for the Monopoly universe and digital gaming culture.

Benefits

• Competitive salary (£35,000 – £45,000 depending on experience) + performance bonus.
• Hybrid working setup with office hubs for team collabs.
• Generous holiday allowance.
• Career growth opportunities within a fast-scaling, officially licensed brand.
• Employee perks and other benefits