Community Manager at Workbox Holdings, Inc. | District of Columbia, USA | $50K/yr – $60K/yr

Community Manager

District of Columbia, USA (On-site)

$50K/yr – $60K/yrMid Level3+ years expFull time

Posted 4 months ago

The other 99% submit and hope. You're about to do something different.

Own community operations and member experience for a coworking space, from onboarding to events, across multiple sites.

Manage onboarding, events, and member connections to drive engagement.
Must-have: 3–5 years in facility management, customer service, or related fields.
Standout: Familiarity with multi-site operations and a culture-building mindset.

Responsibilities

Consistently providing quality customer service to community members, guests and prospective customers.
Creating community engagements developed to build connections between members – especially member-to-member introductions.
Getting to know member’s businesses, understanding their challenges and successes and how Workbox could help them to achieve both short term and long-term goals.
Communicating positively with members by being warm, welcoming, helpful, clear, and informative.
Onboarding new members by preparing offices, conducting tours of the space, managing orientation, distributing badges, sharing community rules, and assisting in technology set up.
Regularly informing members of special events, building repairs, community news, etc.
Managing conference room bookings.
Resolving member complaints and issues using empathy and active listening.
Managing controllable community expenses to an established budget.
Developing and implementing creative, social, and fun events at the community, while managing expenses and tracking participation.

Requirements

3-5 years of experience in facility management, customer service, hospitality, coworking, or community engagement preferred.
Familiarity with multi-site operations.
Bachelor’s degree.
Strong interpersonal skills with the ability to build genuine relationships.
A natural problem-solver who takes initiative and remains adaptable in a dynamic workspace.
Highly organized with excellent time management and multitasking abilities.
Comfortable with light cleaning duties and maintaining a well-kept environment.
Passionate for entrepreneurship, business growth, and creating an inclusive, collaborative environment.
Comfortable using workspace technology (e.g., booking systems, CRM platforms, communication tools).
A team player with a positive attitude and a strong sense of ownership and accountability.

Benefits