Own on-site operations driving occupancy, service quality, and staff development across maintenance, leasing readiness, and financial controls.

• Walk all common areas daily to ensure they are clean and well-maintained.
• Leads, mentors, and directs on-site staff to ensure all of the property’s operational goals are achieved.
• Ensures that all team members present a professional appearance and follow established dress codes, including wearing provided uniforms and name badges as required.
• Provides exceptional customer service to residents by quickly responding to all complaints, questions, and requests, rushing forward to address and resolve all issues.
• Directs maintenance team to ensure that all service requests are answered timely and resolved satisfactorily, grounds are well-maintained, and unit turns are accomplished quickly and efficiently.
• In conjunction with the Maintenance Lead, assures that the make ready board is always up to date and maintained in real time.
• Verifies that all make ready units are walked by a member of the leasing team upon completion and that all units meet expected standards.
• Maintains occupancy to meet/exceed budgeted expectations and suggests rent growth opportunities.
• Ensures that renewal offers are delivered timely and works with staff to bolster resident retention.
• Oversees collection of rent, ensures that late fees are collected, and evictions are filed on schedule.

• Requirements: High school diploma or equivalent is required
• Associates degree in relevant field is preferred
• 3+ years of management experience is required
• Drivers license required
• Basic computer knowledge including Microsoft Word, Excel, Outlook; property management software

• Associates degree in relevant field is preferred
• Experience in social media and technology
• Strong written and verbal communication skills