Responsibilities

• Run day-to-day operations: tier delivery, upload QA, page presentation, and overall patron experience
• Monitor churn, exit surveys, and cancellation patterns — and take action
• Engage with patrons daily across comments, messages, polls, and posts
• Coordinate with the YouTube team on CTAs, content timing, and conversion strategy
• Track and improve KPIs: paid members, revenue, churn-to-acquisition ratio, video play rate, and traffic sources

Requirements

• Hands-on Patreon management experience (actual operations, not general social media)
• Strong analytical mindset
• Clear, natural written communication
• Self-directed and proactive
• Reliable internet and consistent working hours

Preferred

• Experience growing a Patreon or reducing churn
• Background in fan-driven communities (true crime, mystery, anime, gaming)
• Familiarity with YouTube analytics and CTA testing