Responsibilities

• Execute social and community engagement initiatives across key communication channels, including social media, Discord, websites, and community forums.
• Build, manage, and cultivate relationships with players, community leaders, content creators, fan artists, and influencers across platforms such as Discord, X, and other relevant social channels.
• Write engaging content to promote game updates, events, campaigns, and community activities.
• Develop and execute community engagement initiatives, including discussions, events, contests, polls, creator collaborations, and other interactive programs designed to increase user participation and retention.
• Monitor player feedback, sentiment, trends, and community discussions, providing ongoing analysis and reporting to inform publishing, marketing, and game development decisions.
• Work closely with cross-functional teams to identify and address community issues while creating opportunities to strengthen player engagement, loyalty, and advocacy.
• Manage community concerns, questions, and escalations professionally while maintaining a player-first mindset.

Requirements

• Passion for games and strong knowledge of MMORPG, anime-inspired, and live-service gaming ecosystems.
• Excellent verbal and written communication skills.
• Proficient in social media writing, community management best practices, and audience engagement strategies.
• Experience managing communities across platforms such as Discord, X, forums, and other social channels.
• Strong interpersonal, problem-solving, and decision-making skills.
• Ability to adapt quickly to changing priorities, take initiative, and maintain a "get things done" approach.
• Ability to communicate authentically with highly engaged gaming and fandom communities.
• 2+ years of previous experience in a Community Management or similar role, preferably within the video games industry
• Experience developing / executing content strategy across social media and web platforms
• Some travel may be required (both domestically and internationally)

Preferred

• Analytical and curious, with an interest in exploring new ways to communicate, build community, and measure engagement.
• Basic working knowledge of Adobe Photoshop.
• Prior knowledge of NC games.
• Experience working with content creators, influencers, fan communities, and community advocacy programs.
• Familiarity with anime, Japanese gaming culture, Anime inspired game communities, fan culture, memes, and community-driven content trends.