Community Manager

USA (Remote)

Salary Not AvailableMid Level3+ years expContract

Posted 2 weeks ago

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Job Summary

Own live brand voice and community management for a premium brand, balancing tone and risk across always-on conversations and weekend rotations.

Own day-to-day replies, comments, DMs, and engagement across time zones as the brand's live voice.
Surface trends, sentiment, and standout moments to the social and creative teams to inform playbooks and content.
Collaborate with the Copywriter and Analytics on voice consistency and sentiment signals to guide safe, on-brand replies.

Job Description

Responsibilities

Day-to-day community management across your brand coverage: replies, comments, DMs, and engagement
Holding the brand voice in real-time conversation, with judgment about when to be playful and when to be careful
Surfacing trends, sentiment, and standout community moments back to the social and creative team
Flagging and escalating issues quickly, and helping shape the rules of engagement for a premium brand
Working with the Copywriter and Senior Social Manager so the post and the reply feel like one brand
Your share of the team coverage rotation, including agreed weekend windows

Requirements

3+ years in community management, including a premium global or hospitality brand
Proof you can carry a brand voice into live conversation without missing a beat
Strong instincts for tone, timing, and risk, especially on a brand where every reply is public
The reliability to cover an always-on account across time zones

Preferred

Multilingual ability or experience managing across regions
Familiarity with social listening and community tooling at enterprise scale
Experience writing playbooks for community response, not just executing them

JACOB MEDIA

Jacob Media is a creative agency specializing in social and commercial productions, founded by early travel influencer Jacob Riglin. Rooted in the dynamic world of social media, we have a deep understanding of the type of content that drives results and sparks engagement. Social media isn’t just part of what we do; it’s at the core of who we are and something we live and breathe every day.We offer a full-service creative approach, encompassing ideation, production, post-production, and strategy to bring ideas to life. Our streamlined process employs smaller crews and agile teams, allowing us to execute large-scale productions without the extra baggage and prioritising efficiency without compromising quality.With a global team bringing diverse skills across multiple industries, we stay adaptable and versatile. Our model is always “Social First” — we build creative work that performs exceptionally well on social platforms, then scale it up for TV and other media, ensuring a cohesive and impactful campaign across channels.

Los Angeles, California, USA

4 employees (1 in marketing)

jacobmedia.com