Responsibilities

• Manage the day-to-day community experience, fostering meaningful conversation, connection and participation among members.
• Develop and execute initiatives that increase member activation, engagement and retention.
• Build relationships with members, subject-matter experts and community advocates to strengthen participation and inform community direction.
• Develop and manage a calendar of community programming, including discussions, virtual events, expert conversations and other engagement opportunities.
• Create community-first content, including discussion prompts, polls and member spotlights, based on member interests and emerging trends.
• Track community performance and use engagement data and member feedback to identify opportunities for improvement.
• Gather and share insights about member needs, interests and behaviors to help inform community strategy and broader organizational initiatives.
• Test and refine engagement approaches based on performance and member response.
• Partner with editorial, product and marketing teams to support community growth, programming and member experience.

Requirements

• 3-5+ years of experience in community management, audience engagement, digital content, communications, events or a related field.
• Excellent written and verbal communication skills.
• A bachelor’s degree in journalism, English, Communications or a related field;
• Demonstrated ability to build relationships and engage professional audiences.
• Strong organizational and project-management skills with the ability to manage multiple initiatives simultaneously.
• Experience developing programming, events, content or engagement campaigns.
• Comfort using analytics and qualitative feedback to evaluate performance and inform decisions.
• Collaborative mindset and experience working across multiple teams and functions.
• Ability to work independently, identify opportunities and move initiatives forward with limited direction.
• Experience working with healthcare professionals or within healthcare, medical education, medical publishing or a related industry is strongly preferred.

Benefits

• Employees are eligible to enroll in our health insurance package, which includes medical, pharmacy, dental and an FSA plan. Life insurance and 401k are also available, as is a generous Paid Time Off (PTO) plan, paid holidays, and a flexible work schedule.