Community Manager

Responsibilities

• Build, lead, and develop a high-performing on-site team across leasing, operations, resident experience, and maintenance.
• Establish clear performance expectations and hold team members accountable to operational, leasing, customer service, and business objectives.
• Conduct regular coaching conversations, performance evaluations, development planning, and ongoing feedback discussions.
• Partner with Talent Acquisition and People Operations on hiring, onboarding, employee relations, performance management, and staffing initiatives.
• Create a culture of accountability, ownership, teamwork, continuous improvement, and resident-focused service.
• Identify development opportunities for team members and support career growth through coaching and mentorship.
• Ensure appropriate staffing levels, scheduling coverage, and resource allocation to support business needs and resident expectations.
• Own the property-level budget, forecasting, and overall financial performance of the asset.
• Monitor revenue, occupancy, delinquency, expenses, concessions, and variance reporting while implementing corrective actions as needed.
• Analyze financial performance trends and identify opportunities to improve NOI through revenue growth, expense optimization, operational efficiencies, and resident retention.

Requirements

• High school diploma required; bachelor’s degree preferred
• 4+ years of property management experience, preferably within student housing, multifamily, hospitality, or related industries.
• Demonstrated experience leading teams, managing operations, and driving property performance.
• Strong financial acumen including budgeting, forecasting, expense management, and performance analysis.
• Experience managing leasing performance, occupancy goals, resident retention initiatives, and customer service operations.
• Ability to make sound decisions, prioritize competing demands, and manage multiple responsibilities in a fast-paced environment.
• Strong communication, leadership, coaching, problem-solving, and relationship-building skills.
• Proficiency with Microsoft Office and property management software platforms.

Preferred

• Student housing operations, leasing performance, occupancy management, and large-scale turn execution.
• Entrata, Yardi, or other property management systems.
• Lease-up communities, new developments, or high-growth assets.
• Building and developing high-performing teams.
• Financial analysis, operational reporting, and performance management.
• University partnerships, resident engagement initiatives, and reputation management strategies.

Benefits

• A culture that provides you with a sense of belonging
• Competitive pay that values your contributions
• Generous PTO to disconnect or celebrate life milestones
• Paid 14+ holidays, including your birthday, to disconnect and celebrate
• Cell phone stipend included
• Paid Parental Leave that begins after 90 days
• Paid volunteer time off to give back to your community
• Robust health plan options that begin within at least 30 days of your employment
• Yearly subscription to a meditation app for personal wellness
• An environment that provides you a voice to share your perspectives