Responsibilities

• Manage and actively engage with the community across platforms including Discord, Instagram, TikTok, and video comment sections.
• Respond to comments, replies, DMs, and ongoing discussions in a timely and authentic manner.
• Create engagement through polls, questions, memes, and participation in relevant trends.
• Moderate conversations to maintain a safe, inclusive, and respectful community environment.
• Enforce community guidelines while keeping the space welcoming and fun.
• Handle conflict resolution, trolls, spoilers, and heated fandom discussions calmly and professionally.
• Be comfortable appearing on camera and in live settings as the face of the community across videos, livestreams, and events.
• Assist with drafting and publishing announcements, updates, clarifications, and official responses.
• Post updates, event reminders, and time-sensitive communications across platforms.
• Adapt tone and voice based on platform and context, from hype-driven to informative.

Requirements

• Experience managing online communities across platforms such as Discord, Instagram, TikTok, and comment-driven social spaces.
• Strong written communication skills with the ability to adapt tone and voice per platform.
• Proven experience moderating discussions and enforcing community guidelines.
• Comfort handling conflict, trolls, spoilers, and emotionally charged fandom conversations.
• Experience acting as a public-facing representative of a brand or community.
• Ability to engage consistently and authentically in real time.
• Familiarity with social scheduling and community management tools.

Preferred

• Business-level fluency in Spanish and Portuguese.
• Ability to create or suggest memes, polls, and short-form engagement posts.
• Basic understanding of short-form video trends and social content formats.
• Experience running Discord-based events such as AMAs, watch parties, giveaways, or live discussions.
• Familiarity with anime conventions, livestreams, or virtual community events.
• Experience using tools for drafting post copy, monitoring trends, and analyzing community sentiment.
• Comfort using automation tools without losing authenticity.

Benefits

• Remote work
• flexible schedule