Community Management Jobs

Own the front line of customer success for a maker-first ecommerce stack and keep multi-channel support humming while shaping playbooks for onboarding and vendor coordination.

Channel & workflow ownership: manage Gorgias, Amazon Seller Central, Slack, and other tools to hit fast response and resolution targets
Vendor partnerships coordination: align Springboard, ShipHero, Loop, ShipBob, and Skio and codify SOPs
Documentation & playbooks: build templates, onboarding SOPs, and messaging guides to lift team efficiency

Deliver exceptional customer support and manage escalations across our email management platform Gorgias, Amazon Seller Central, Slack, and support tools
Maintain a <12-24 hour first response time and <24-36 hour resolution time for customer inquiries
Improve customer workflows, onboarding processes, and email support SOPs
Lead coordination with key vendor partners (Springboard, ShipHero, Loop, ShipBob, Skio) by monitoring Slack, responding to inquiries, and setting up SOPs
Identify trends and recommend improvements to products and processes based on customer feedback
Build and maintain documentation and saved customer messaging templates for team efficiency
Respond and monitor reviews through our website and Amazon store
Support reseller and school partner success by processing purchase orders and onboarding B2B accounts
Provide marketing resources to strengthen retention and reorder cycles
Help partners understand our products features and best practices

Own the front line of customer success for a maker-first ecommerce stack and keep multi-channel support humming while shaping playbooks for onboarding and vendor coordination.

Channel & workflow ownership: manage Gorgias, Amazon Seller Central, Slack, and other tools to hit fast response and resolution targets
Vendor partnerships coordination: align Springboard, ShipHero, Loop, ShipBob, and Skio and codify SOPs
Documentation & playbooks: build templates, onboarding SOPs, and messaging guides to lift team efficiency

Deliver exceptional customer support and manage escalations across our email management platform Gorgias, Amazon Seller Central, Slack, and support tools
Maintain a <12-24 hour first response time and <24-36 hour resolution time for customer inquiries
Improve customer workflows, onboarding processes, and email support SOPs
Lead coordination with key vendor partners (Springboard, ShipHero, Loop, ShipBob, Skio) by monitoring Slack, responding to inquiries, and setting up SOPs
Identify trends and recommend improvements to products and processes based on customer feedback
Build and maintain documentation and saved customer messaging templates for team efficiency
Respond and monitor reviews through our website and Amazon store
Support reseller and school partner success by processing purchase orders and onboarding B2B accounts
Provide marketing resources to strengthen retention and reorder cycles
Help partners understand our products features and best practices

Marketing jobs

Community & Growth Manager

Community Engagement Manager

Community Outreach Liaison

Community Engagement Specialist

Community Marketer

Email & Community Coordinator

Social Media & Community Manager

Social Media Strategist and Community Manager - Associate

Community Specialist, Channel Retail

Assistant Community Manager

Community Manager

Social Media & Community Specialist

Assistant Community Manager

Roving Community Manager

Community Liaison Marketing & Business Development Medical Group (Beaumont, Galveston, South Houston Area)

Community Specialist | Boulder

Social Media Manager, Community

Associate Director, Marketing – Achondroplasia Community

Marketing Manager, Reputation and Community Management

Director of Membership & Community Engagement

All Community Management roles in the US

All Community Management roles in the US

All Community Management roles in the US

All Community Management roles in the US

Community & Growth Manager

Community Engagement Manager

Community Outreach Liaison

Community Engagement Specialist

Community Marketer

Email & Community Coordinator

Social Media & Community Manager

Social Media Strategist and Community Manager - Associate

Community Specialist, Channel Retail

Assistant Community Manager

Community Manager

Social Media & Community Specialist

Assistant Community Manager

Roving Community Manager

Community Liaison Marketing & Business Development Medical Group (Beaumont, Galveston, South Houston Area)

Community Specialist | Boulder

Social Media Manager, Community

Associate Director, Marketing – Achondroplasia Community

Marketing Manager, Reputation and Community Management

Director of Membership & Community Engagement

Community & Growth Manager

Job Summary

Job Description

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Marketing Team

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Community & Growth Manager

Community Engagement Manager

Community Outreach Liaison

Community Engagement Specialist

Community Marketer

Email & Community Coordinator

Social Media & Community Manager

Social Media Strategist and Community Manager - Associate

Community Specialist, Channel Retail

Assistant Community Manager

Community Manager

Social Media & Community Specialist

Assistant Community Manager

Roving Community Manager

Community Liaison Marketing & Business Development Medical Group (Beaumont, Galveston, South Houston Area)

Community Specialist | Boulder

Social Media Manager, Community

Associate Director, Marketing – Achondroplasia Community

Marketing Manager, Reputation and Community Management

Director of Membership & Community Engagement

Community & Growth Manager

Job Summary

Job Description