Community Management Specialist
USA (Remote)
ContractIntern/new grad
1 day ago
Community & Growth Manager
USA (Remote)
$70K/yr – $85K/yrMid LevelFull time
Posted 3 months ago
Job Summary
Own the front line of customer success for a maker-first ecommerce stack and keep multi-channel support humming while shaping playbooks for onboarding and vendor coordination.
- Channel & workflow ownership: manage Gorgias, Amazon Seller Central, Slack, and other tools to hit fast response and resolution targets
- Vendor partnerships coordination: align Springboard, ShipHero, Loop, ShipBob, and Skio and codify SOPs
- Documentation & playbooks: build templates, onboarding SOPs, and messaging guides to lift team efficiency
Job Description
- Deliver exceptional customer support and manage escalations across our email management platform Gorgias, Amazon Seller Central, Slack, and support tools
- Maintain a <12-24 hour first response time and <24-36 hour resolution time for customer inquiries
- Improve customer workflows, onboarding processes, and email support SOPs
- Lead coordination with key vendor partners (Springboard, ShipHero, Loop, ShipBob, Skio) by monitoring Slack, responding to inquiries, and setting up SOPs
- Identify trends and recommend improvements to products and processes based on customer feedback
- Build and maintain documentation and saved customer messaging templates for team efficiency
- Respond and monitor reviews through our website and Amazon store
- Support reseller and school partner success by processing purchase orders and onboarding B2B accounts
- Provide marketing resources to strengthen retention and reorder cycles
- Help partners understand our products features and best practices
Chompshop
ChompShop creates a kid-safe power tool that teaches valuable STEM skills by giving kids ages 8-12 the ability to cut through cardboard and build 3D models with ease.
Salaries
Posted range
$70K/yr – $85K/yr
Taken straight from the job posting.
Marketing Team
Marketing Team Size
5 (38% of company)
Marketing Roles Posted (Last 30 Days)
2
Funding
Total Funding
$1.4M
Last Raise
$250K
Angel, 1 years ago
Funding History
- Feb 2025Angel • $250K
- Oct 2023Product Crowdfunding • $1.2M
Traffic Signals
Monthly Visitors
141.8K
Monthly Google Ads Budget
$122
Traffic Source Mix
Search
39.6%
Direct
46.2%
Referral
4.4%
Social
8.7%
Paid
1%
Headcount Trend
Current headcount: ~13
Recent News
Links
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