COMMUNITY MANAGEMENT LEAD, LUXURY LIFESTYLE
New York, USA (Hybrid)
Posted 2 months ago
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Job Description
Midnight Sunday is a global social media, creator, and production agency specializing in hospitality, travel, and lifestyle. We collaborate with leading hotel and luxury lifestyle brands, offering expertise in social strategy, creator partnerships, paid media, and content production. Operating internationally with teams in North America and Australasia, our goal is to create impactful work that connects with audiences and aligns with brand and business goals. From brand campaigns to daily social engagement, we focus on delivering content that resonates across platforms, locations, and cultures.
Role DescriptionThis is a full-time hybrid role for a Community Management Lead, based in New York, NY, with flexibility for occasional remote work. In this position, you will oversee community engagement efforts for luxury lifestyle clients by managing online discussions and strengthening relationships with audiences. Responsibilities include leading community engagement strategies, managing communications across various social media platforms, addressing customer inquiries, fostering interactions that reflect brand identity, and analyzing community data to refine approaches and ensure alignment with client goals.
Qualifications- Strong Community Management and Community Engagement experience, with a focus on fostering authentic interactions
- Excellent Interpersonal Skills and Communication abilities to build meaningful relationships and represent luxury brands effectively
- Proven Customer Service expertise and the ability to handle inquiries and feedback professionally
- Insightful decision-making and strategic thinking to curate and navigate online communities
- Prior experience in the luxury lifestyle, hospitality, or travel sectors is highly preferred
- Bachelor's degree in Marketing, Communication, Public Relations, or a related field
- Ability to work both collaboratively in a team and independently when working remotely
- An understanding of social media trends and how they apply within the luxury lifestyle space
Midnight Sunday
Midnight Sunday is a global social media, creator and production agency specialising in hospitality, travel and lifestyle.We work with leading hotel and brand teams, including global luxury and lifestyle groups, on social strategy, creator partnerships, paid media and content production - helping brands show up in ways that feel current, considered and in step with how people engage.With teams across North America and Australasia, we operate globally while building a stronger presence in Australia.From hotel openings and brand campaigns to the day-to-day rhythm of social, our focus is on work that resonates with people and supports broader brand and commercial objectives.We like work that travels well - across platforms, places and audiences
