Community Liaison

Responsibilities

• Develops strategies to maximize admissions including daily contact with potential referral sources including but not limited to hospitals, physicians, SUD specialists, community organizations and care managers, legal/judicial agencies and professionals
• Builds and maintains strategic relationships with new and existing referral sources, including hospitals, physicians, substance use disorder specialists, community organizations, care managers, and legal/judicial professionals—to generate client referrals, promote awareness of treatment services, and strengthen the organization’s presence and reputation within the community.
• Actively promotes and educates referral sources, potential patients, families, and community members on Valley Hope’s programs and services, providing up-to-date information and serving as a knowledgeable resource on addiction treatment options and industry developments.
• Maintain “account manager” responsibilities with active referents.
• Maintains good working relationships with and between the Marketing Department, referral sources, and other departments including Administration, Patient Access, Clinical Services and Medical Staff.
• Gives close attention to follow-up with referral sources (actual and potential) including phone, e-mails, faxes, face to face appointments.
• Serves as a liaison between Valley Hope and community stakeholders to represent the organization and build brand awareness. Represents Valley Hope at trade shows, conferences and events.
• Establish weekly contacts with host hospitals, medical staff and draw market potential.
• Conducts required scheduled appointments per day and feel comfortable with cold calling and overcoming obstacles.
• Responsible for creating and working from a strategic plan, planning and attending programs and events, assisting the Director in positioning the facility’s products and services favorably in the healthcare market.

Requirements

• Bachelor’s degree in a business-related field, public relations, marketing or equivalent work experience
• Two (2) years’ experience with customer service, project planning/management, community outreach, or sales and networking with healthcare referral sources
• Experience developing marketing strategies and programs including referral development, intake, tracking advertising, public relations and guest relations
• Valid and unrestricted driver’s license

Preferred

• Experience working in SUD/Behavioral Health

Benefits

• Medical coverage — Valley Hope pays up to 85% of premiums
• Dental & vision plans at competitive rates
• Up to 27 days of PTO (based on position and tenure)
• 8 paid holidays (including a personal day)
• Paid parental leave
• 401(k) with employer match
• Tuition assistance to grow your career
• Student loan repayment support
• Public Student Loan Forgiveness (PSLF) eligible employer
• HSA & FSA options to manage healthcare costs