Community Lead - Kraken Pro

USA (Remote)

$83K/yr – $166K/yrSenior Level3+ years expFull time

Posted 7 days ago

Job Summary

Own and drive crypto trading community engagement by live participation, rapid response during market events, and building a trusted ambassador network while feeding product feedback and measurable impact to leadership.

  • Lead fast, accurate updates across channels during volatile moments.
  • Build and maintain an ambassador/power-user program with traders and market makers.
  • Track and report sentiment and signups to demonstrate tangible impact.

Job Description

Responsibilities

  • Live in the trenches. Discord, Telegram, X, TradingView, Reddit, the group chats you're already in at 3am. You're not "monitoring channels". You're a participant, with standing.
  • Be the fastest voice in the room. When a chain halts, a listing drops, or the market goes vertical, you're posting before the screenshots start circulating. Speed with accuracy, not vibes.
  • Build the inner circle. Stand up an ambassador and power-user program: the market makers, quant desks, and high-volume traders who'll tell you the truth about the product. Give them a reason to stay loud.
  • Run the room in public. AMAs, live trading sessions, feature launches, competitions, post-mortems when we get something wrong. Own the format, don't just attend it.
  • Close the loop with Product. You'll be the first to hear that the order entry flow is broken. Your job is to get it to the PM with receipts, then go back and tell the community what happened.
  • Write things people screenshot. Threads on microstructure, teardowns of new features, release notes that don't read like release notes.
  • Prove it worked. Sentiment, share of voice, community-sourced signups, retention of the accounts that matter. You bring the numbers to the table before anyone asks.

Requirements

  • You trade. Actual positions, actual scars. You can hold a conversation about funding rates, maker/taker economics, slippage, and latency without reaching for a glossary.
  • 3+ years running community or social for a product with a technical, skeptical audience. Crypto, fintech, gaming, or dev tools all count.
  • You write fast and well. Short-form that lands, long-form that holds up under scrutiny from people smarter than the average follower.
  • You have thick skin and good instincts. Crypto community management means getting yelled at with an audience watching. You de-escalate without going corporate and you know when to push back.
  • You've built something from a standing start, not just maintained an existing account.
  • You operate without a brief. Markets don't wait for approval chains, and neither should you… because you know where the line is and you don't need a committee to find it.
  • You're comfortable with the ambiguity of a company that ships constantly and reorganizes around opportunity.
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Kraken

4.7 Glassdoor

Kraken is one of the world’s longest-standing and most secure crypto platforms. Our mission is to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. Globally, Kraken clients trade more than 200 digital assets and 6 different national currencies, including GBP, EUR, USD, CAD, CHF, and AUD. Kraken was founded in 2011 and was one of the first platforms to offer spot trading with margin, parachain auctions, staking, regulated derivatives and index services. Trusted by over 10 million individuals, traders and institutions around the world, Kraken offers professional 24/7/365 client support along with one of the fastest, most performant trading platforms available. Kraken has set the industry standard for transparency and client trust, and was the first crypto platform to conduct Proof of Reserves audits. In 2024, Kraken ranked 12th in Newsweek's Global Top 100 list of Most Loved Workplaces, recognizing how the platform offers one of the world's most compelling employment opportunities. Risk Disclosure: https://k.xyz/3LO7ofe

Founded in 2011
Remote First, England, US
746 employees (82 in marketing)
97% recommend to a friend
100% CEO approval

Salaries

Posted range

$83K/yr – $166K/yr

Taken straight from the job posting.

See all Kraken salaries

Funding

Last Raise
Series Unknown

Traffic Signals

Monthly Visitors
117.1K
Traffic Source Mix
Search
37.4%
Direct
44.9%
Referral
9.6%
Social
6.6%
Paid
1.1%

Headcount Trend

Current headcount: ~1.9K

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Community Lead - Kraken Pro

Kraken · USA · Remote