Responsibilities

• Build and sustain strong relationships with community-based organizations to promote membership growth and retention.
• Lead community engagement initiatives that enhance the organization’s visibility and trust within diverse communities.
• Plan, organize, and execute community events, including:
• Senior expos and health fairs
• Doc Talks/Lunch & Learns
• Sponsorships
• Astrana hosted events (fun social events)
• SWAG Center Activities
• Track lead generation from grassroots activities and ensure timely follow-up to convert leads into members.
• Maintain monthly event invite email blast through Campaign Monitor or another platform.
• Collaborate with team to develop and implement outreach and marketing strategies tailored to senior population.

Requirements

• High school diploma or equivalent - bonus to have an Associate's or Bachelor’s degree in Healthcare Administration, Social Work, Public Health, or a related field preferred.
• 1–3 years of experience in patient engagement, care coordination, or healthcare customer service.
• Strong interpersonal and communication skills with the ability to build rapport and trust with diverse patient populations.
• Familiarity with healthcare systems, medical terminology, and insurance navigation (Medicare and Medicaid knowledge is a plus).
• Bilingual (Spanish or other languages) preferred but not required.
• Proficiency in EHR systems and administrative platforms; ability to document accurately and manage multiple systems simultaneously.
• Demonstrated ability to manage time effectively, multitask, and problem-solve in a fast-paced environment.
• Passion for patient-centered care and improving health outcomes in underserved communities.

Preferred

• Bilingual (Spanish or other languages) preferred but not required.