Responsibilities

• Guide and assist families through the intake process
• Interact with all participants in a warm and friendly manner
• Maintain familiarity with each partner organization and programming
• Provide resources and referrals based on the self-sufficiency model
• Advocate for needed services on behalf of Brilliant participants
• Identify current trends and neighborhood families’ needs
• Participate in outreach and recruitment efforts
• Communicate with existing and potential participants daily utilizing various forms of communication
• Guide participants through troubleshooting, navigating the company site, or navigating with different programs, including the technology needed
• Prepare snacks and light meals for families.

Requirements

• High school diploma or GED required
• Strong written and oral communications skills
• Strong, demonstrated technological proficiency with Google Drive, especially Google Sheets
• Ability to coordinate multiple stakeholders and team members around a goal
• Work with minimal up-front guidance and the ability to take ownership of work product
• Must be able to lift and move at least 25 pounds

Preferred

• Bachelor’s degree in Business, Management, Communications or a related field preferred
• One to three years in non-profit or community settings preferred
• Minimum 1 year experience working in schools or other social service providers preferred
• COVID Vaccinated individuals preferred