Responsibilities

• Community Management & Engagement
• Support daily community management across all social media platforms by responding to comments, direct messages, and consumer inquiries in a timely, authentic, and engaging manner.
• Maintain a consistent brand voice across all consumer interactions.
• Foster positive conversations and strengthen relationships with our online communities.
• Escalate customer service inquiries and sensitive issues to the appropriate internal teams.
• Assist with community engagement initiatives, giveaways, contests, and audience participation campaigns to increase engagement and brand loyalty.
• Creator & Ambassador Program Support
• Assist with ambassador and creator outreach, onboarding, communications, and relationship management throughout the partnership lifecycle.
• Coordinate product shipments for creators and ambassadors, ensuring timely delivery and accurate tracking.
• Maintain creator databases, contact lists, campaign trackers, and partnership documentation.

Requirements

• Currently pursuing a Bachelor's degree in Marketing, Communications, Public Relations, Journalism, Digital Media, Business, or a related field.
• Passion for beauty, social media, influencer marketing, creator culture, and digital marketing.
• Strong written and verbal communication skills with exceptional attention to detail.
• Highly organized with the ability to manage multiple projects in a fast-paced environment.
• Familiarity with Instagram, TikTok, YouTube, Facebook, Pinterest, and emerging social platforms.
• Comfortable engaging with online communities and communicating professionally with creators and brand partners.
• Proactive, creative, collaborative, and eager to learn.
• Education(s): Bachelor of Arts (B.A): Marketing
• Work Experience: 0 - 2 years of relevant experience or industry exposure in a related field
• Skill(s): Content Creation, Influencer Marketing, Marketing, Social Media

Preferred

• Experience using social media personally or professionally is preferred; experience with influencer marketing or brand partnerships is a plus.