Communications Team Leader at Santa Fe County NM | Santa Fe, NM

Santa Fe County NM

Communications Team Leader

Santa Fe, NM (On-site)

Salary Not AvailableSenior Level4+ years expFull time

Posted 4 months ago

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Job Summary

Drive frontline supervision of RECC dispatch and training to ensure compliant, certified Emergency Communications Specialists deliver timely life-saving responses.

Own day-to-day RECC operations and supervision of all call-takers and technicians.
Must-have: NM DPS Basic Dispatch Certificate and NCIC/NMLETS/EMD certifications.
Standout: Clear path to supervision certification and leadership training within 6–12 months.

Job Description

Responsibilities

To provide first line supervision to the employees who perform a variety of routine clerical, administrative and technical work in receiving and dispatching routine and emergency information; provide life-saving instructions over the phone, accurately document incidents/reports from citizens for emergent and non-emergent calls, and dispatch first responders to emergency situations.
Train employees in proper telephone call procedures and related communication equipment; keeping official records; and assisting in the administration of the policies and procedures and standard operating guidelines of the Santa Fe Regional Emergency Communications Center (RECC).
Works under the supervision of the Communications Manager and the Director of RECC and manages the day-to-day operations.
Supervises all levels of Emergency Communications Specialists and Call-takers in RECC.
Receives, processes and provides instruction for calls of a medical nature utilizing Emergency Medical Dispatch Protocols.
Provides training and feedback to new Emergency Communications Specialists in accordance with the RECC training guidelines.
Participates in the selection and hiring of RECC personnel; provides or coordinates Emergency Communications Specialist training; works with employees to correct deficiencies; recommends and implements discipline procedures, conducts performance evaluations.
Supervises and monitors telephones and radio in the emergency dispatch center, supervises and answers incoming calls and ascertains nature of call, gathers all necessary information to transmit or relay information.
Supervises and operates radios and dispatches law enforcement, fire, EMS and other units for emergency responses; broadcasts nature, location and time of incident; contacts all required personnel and other local concerns of an emergency situation; relays information as required.
Supervises and maintains logs of radio and telephone communications, location of personnel and equipment; in the event of an emergency situation, maintains on-going contact with the responding personnel and keeps them informed of all incoming pertinent information; keeps track of various information such as traffic lights out and streets closed and keeps emergency personnel and general public informed.
Prepares work schedules for RECC Emergency Communications Specialists to ensure adequate staffing of the emergency dispatch center.
Trains RECC Emergency Communications Specialists in the proper telephone call procedures and related computer equipment.
Supervises and makes entries and inquiries on NCIC computer system; makes sure that all Emergency Communications Specialists are certified in the operation of NCIC and NMLETS systems.
Inputs data to standard office and department forms – both manual and automated.
Maintains dispatch documents and records, updates operations manuals.
Does performance evaluations on Emergency Communications Specialists.
Assists the Communications Manager and Director of RECC in various projects as requested.
Attend seminars, workshops, and periodic training classes in communications

Requirements

High school diploma or GED
Four (4) years of experience as an Emergency Communications Specialist with RECC or any other Public Safety Communications facility.
Must hold New Mexico DPS Basic Dispatch Certificate.
Must possess current: CPR; NCIC; and ICS certifications.
Must complete a thirty (30) day FTO training session with a current supervisor.
Must possess or obtain a first line supervision and management certificate related to dispatch or public safety within six (6) months of hire/promotion.
Must possess or obtain International Academies of Emergency Dispatch certification (EMD) within six (6) months of hire (training provided by the department).
Must possess a public safety-related leadership certification within six (6) months of hire/promotion or as soon as class is available. (i.e. APCO Supervisor, FBI Supervisor Leadership Institute, NENA 9-1-1 Center Supervisor Program, New Mexico Edge Leadership Training)
Must obtain or possess NMDPS accredited Communications Training Officer certificate within six (6) months of promotion or as soon as class is available.
Must possess or obtain APCO Fire communications certificate within twelve (12) months of hire/promotion.
All employees in this job classification shall be required to sign a “Confidentiality and Non-Disclosure” Agreement.

Preferred

Previous supervisory experience in a Public Safety Communications facility is preferred.

Santa Fe County NM

Santa Fe County is the governing body responsible for overseeing the administration and management of Santa Fe County, located in the state of New Mexico, USA. The local government is headed by an elected County Commission, which serves as the primary legislative and policy-making body for the county.The Santa Fe County Commission is composed of five elected commissioners who represent different districts within the county. The commissioners are responsible for making decisions on a wide range of issues, including budget allocation, land use planning, public safety, public health, and social services. They also oversee various county departments, including the Community Services, Growth Management Public Works, Finance, and Human Services, among others.The Santa Fe County Local Government is committed to promoting transparency, accountability, and community engagement. It holds regular public meetings where residents can voice their concerns and provide input on county matters. The local government also encourages citizen participation through advisory boards and commissions, which provide expertise and recommendations on specific issues such as planning and zoning, environmental protection, and cultural preservation.

Santa Fe, New Mexico, USA

380 employees (6 in marketing)

www.santafecountynm.gov