Responsibilities

• Monitor and triage shared communications inboxes, including info@heirsproperty.org, communications@heirsproperty.org, and other designated channels.
• Review incoming inquiries, identify the nature of each request, and route messages to the appropriate department according to established protocols.
• Provide timely acknowledgment and approved responses to common inquiries.
• Maintain an organized record of inquiries and referrals as needed.
• Identify recurring questions, emerging issues, and communications needs and share relevant trends with the Director of Communications.
• Escalate sensitive, complex, media-related, or reputational inquiries to the Director of Communications.
• Help maintain and improve standard responses, routing protocols, and intake procedures.
• The Specialist is responsible for the effective communications intake and routing process, but is not responsible for resolving legal, programmatic, policy, or other inquiries that fall within the responsibility of another department.
• Find, develop, write, and produce authentic stories and content aligned with editorial priorities established by the Director of Communications and Marketing & Communications Manager.
• Identify compelling stories involving landowners, families, staff, volunteers, community partners, and other stakeholders.

Requirements

• Bachelor's degree in communications, Journalism, Marketing, Public Relations, English, or a related field, or an equivalent combination of education and relevant professional experience.
• Demonstrated professional experience in communications, journalism, content development, marketing, public relations, or a related field.
• Excellent writing, editing, proofreading, and verbal communication skills.
• Strong interviewing and interpersonal skills.
• Ability to communicate respectfully and effectively with people from a wide range of backgrounds and experiences.
• Strong organizational skills and attention to detail.
• Ability to manage routine operational responsibilities while simultaneously advancing longer-term creative projects.
• Sound judgment and discretion when handling public inquiries and potentially sensitive information.
• Ability to manage multiple assignments and deadlines.
• Proficiency with Microsoft 365, Canva, and common digital communications platforms.

Preferred

• Experience developing feature stories, profiles, human-interest content, or similar narrative communications.
• Experience working in nonprofit, journalism, advocacy, community development, conservation, legal services, or another mission-driven environment.
• Familiarity with WordPress or another content management system.
• Experience managing organizational social media content.
• Basic photography and short-form video experience.
• Basic experience with Adobe Creative Cloud or similar editing tools.
• Experience working directly with community members, clients, or other public-facing audiences.