Responsibilities

• Responsibilities Communications Strategy & Planning Develop and execute a global communications strategy supporting Converge Suite adoption. Build annual communication roadmaps and content calendars. Develop audience segmentation strategies for dealer groups and stakeholders. Align messaging with business goals and transformation objectives. Content Development & Executive Communications Create leadership communications and executive updates. Develop newsletters, announcements, adoption campaigns, and success stories. Create release communications and change management messaging. Produce webinar materials, presentations, speaking points, and event content. Translate complex ERP and digital transformation concepts into dealer-friendly messaging. Channel Management & Governance Manage communications across: SharePoint Email campaigns Newsletters Webinar platforms Digital resource centers Establish communication governance standards. Monitor channel effectiveness and engagement. Manage communication schedules and distribution lists. Dealer Engagement & Events Support dealer meetings, conferences, forums, and product launch events. Coordinate content for monthly dealer webinars. Partner with SMEs and leadership to deliver impactful communications. Support executive presentations and event messaging. Stakeholder Management Partner with Digital, Product Teams, Marketing, Microsoft, and dealer-facing organizations. Influence leaders and contributors to meet communication timelines. Serve as a trusted communications advisor to high level leadership. Ensure alignment across global teams. Measurement & Reporting Define and track communication KPIs. Measure engagement through: Open rates Click-through rates Webinar attendance Content consumption Audience engagement Deliver executive-level reporting and recommendations.

Requirements

• 3. ERP / Dynamics 365 Experience Experience supporting ERP, SaaS, digital transformation, or technology initiatives Familiarity with Microsoft Dynamics 365 preferred Ability to translate complex technology concepts into business-focused messaging ERP implementation communications Change management communications SharePoint administration and governance Webinar management platforms Marketing automation tools Communications analytics and reporting Global communications experience Dealer, channel partner, franchise, or distributor communication experience AI-assisted content development and communication tools Executive presentation development Business development communications Experience Level Intermediate Level

Benefits

• • Medical, dental & vision
• • Critical Illness, Accident, and Hospital
• • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• • Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• • Short and long-term disability
• • Health Spending Account (HSA)
• • Transportation benefits
• • Employee Assistance Program
• • Time Off/Leave (PTO, Vacation or Sick Leave)