Job Summary 

The Customer Communications Specialist is responsible for shaping how we connect with customers and employees through clear, compelling storytelling within an assigned geographic service area. This role will deliver meaningful, high-impact communications to share Mississippi Power’s story through exceptional writing skills and strong project management discipline.

As part of the Corporate Communications team, this position will play a critical part in translating business priorities into engaging narratives that build trust, strengthen our brand and drive positive customer sentiment. The work will involve partnering across the organization to develop and execute integrated communications that highlight system improvements, operational excellence and our commitment to the communities we serve across the designated geography.

Job Qualifications

Education:

• Undergraduate degree in public relations, marketing, communications or related field is preferred 

Experience:

• At least 3 years of experience in corporate communications, public affairs, advertising, integrated communications, journalism or a related field

Required experience:

• Exceptional writing and editing skills, with the ability to adapt tone and style for different audiences and channels 
• Demonstrated experience in project management and cross-functional collaboration 
• Ability to quickly synthesize information and produce high-quality content under tight deadlines 
• Strong organizational skills, attention to detail and a commitment to delivering high-impact work

Preferred experience:

• Regulated, public utility industry business experience
• Supporting or participating in crisis or high-pressure communications environments 
• Community relationships in the assigned geography
• A portfolio of professional writing samples with a brief context of audience, objective and impact

Major Job Responsibilities 

• Develop and execute integrated communication strategies and processes that support infrastructure projects, community initiatives and key business priorities 
• Create and deliver clear, audience-focused content across multiple channels, including digital, print, email, web, and customer outreach materials 
• Partner closely with project managers and cross-functional teams to translate complex project information into concise, customer-friendly communications 
• Build strong relationships with internal stakeholders, including Power Delivery, Real Estate, and Engineering, to align messaging and ensure accuracy 
• Lead and support customer engagement efforts, including public meetings and targeted outreach initiatives 
• Manage communications workflows, including content development, review, approval, and stakeholder coordination 
• Prepare and deliver presentations and updates tailored to internal and external audiences 
• Monitor and report on customer sentiment and feedback, using insights to refine communication strategies and improve outcomes 
• Serve as a point of escalation for customer inquiries, ensuring timely, thoughtful resolution 
• Lead recurring project update meetings with internal partners to track progress and maintain alignment 
• Support storm and emergency communications, including activation in the Storm Center and availability for off-hours response as needed 
• Contribute to broader Corporate Communications initiatives, campaigns and events