Responsibilities

• Performs advanced skilled administrative work developing and implementing Town-wide communications and outreach initiatives.
• This position is responsible for creating and managing engaging, accessible, and accurate content across all digital and visual communication channels to support transparency, community engagement, and the Towns strategic goals.
• This position is designated as essential during emergency or disaster situations.
• Assists in the development and implementation of Town-wide communication plans and public information programs.
• Produces internal and external communications, including reports, presentations, newsletters, and educational materials.
• Monitors local news and online platforms to identify misinformation, resident concerns, and emerging communication needs.
• Supports branding efforts to ensures consistent messaging and visual identity across all Town communications.
• Serves as backup Public Information Officer (PIO) responding to incidents and within the Emergency Operation Center (EOC) when needed.
• Attends Town events, programs, and community outreach activities to support content creation and community engagement.
• Regularly demonstrates the Towns core values of respect, engagement, supportive work environment, communication, and service excellence. Supports others to do the same.

Requirements

• Bachelors degree with coursework in communications, journalism, marketing, public relations, business administration, or related field and considerable (3-5 years) experience in digital communications, marketing, or multimedia content creation, or an equivalent combination of education and experience.
• Possession of an appropriate driver's license valid in the State of North Carolina.
• Possession of or ability to obtain Incident Command Basic PIO FEMA certification within twelve (12) months of hire.
• May require possession of or ability to obtain specific licenses and/or certifications depending on departmental assignment.