Responsibilities

• Provide essential in-office support for the HSO, ensuring a welcoming and professional experience for patrons, donors, and visitors.
• Serve as the first point of contact for incoming calls and inquiries, assist with ticket sales, and support communication tasks across marketing and development departments.
• Marketing and PR: Draft and develop content for newsletters, email communications, social media, donor communications, organizational updates, website copy, press releases, and media advisories.
• Create and gather stories and content featuring musicians, guest artists, donors, education programs, community impact initiatives, partners, and audiences.
• Maintain and manage communication assets, including editorial calendars, website content, content libraries, archives, media contact lists, and artist marketing materials.
• Monitor, track, and compile earned media coverage and support public relations and media outreach efforts.
• Development: Ensure accurate and timely entry of gifts and patron data within Spektrix CRM.
• Generate reports to support fundraising campaigns and engagement strategies.
• Act as a liaison across Advancement, Marketing, and operational teams to ensure consistent and effective use of Spektrix data.
• Support coordination of campaigns, ticketing initiatives, and events through aligned system use.

Requirements

• Previous experience in customer service, patron services, or a similar front-facing role preferred.
• Strong interpersonal skills with a friendly, professional demeanor.
• Attention to detail
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook); basic familiarity with social media and CRM or ticketing systems a plus.
• Ability to work weekends and evenings as required for concerts and events

Preferred

• Interest in classical music.
• Collaborative environment.
• Exceptionally organized and focused.

Benefits

• Benefits include health, dental, and vision insurance, paid vacation and holidays, and company contribution to retirement plan.