Communications Manager (Remote)

Responsibilities

• Proactively develop and execute communication strategies that support Cisco's key FY27 actions and financial objectives, positioning CX as a core driver of enterprise-wide growth.
• Serve as the primary communications liaison CX and other Cisco business units and functions to drive alignment and understanding of CX priorities.
• Translate complex CX strategic initiatives and customer success stories into compelling narratives that resonate across the broader Cisco organization.
• Lead editorial planning, managing content flow, channels, and timing for internal audiences.
• Stakeholder Management: Build and maintain cross-functional relationships to proactively identify enterprise communication opportunities and prevent silos.
• Develop, manage, and deliver communications collaboratively with stakeholders and subject matter experts, including talking points, presentations, organizational announcements, and digital content
• Content creation and management / execution of ad hoc requests as needed
• Strategic, analytical and strong communication skills, as well as being able to relay technical information/data/results

Requirements

• 6+ years of corporate communications, internal communications, or change management experience, preferably within a large, matrixed global technology or software organization.
• Experience working within enterprise-wide transformation initiatives.
• Hands-on experience using standard employee communications platforms and tools including SharePoint, Slido, Eloqua, Poppulo or similar
• Proven ability to translate complex, high-level business strategies (such as financial and strategic milestones) into clear, engaging, and actionable internal communications narratives.
• Demonstrated experience supporting executive leaders and driving alignment across cross-functional stakeholder groups.
• Strong editorial judgment with hands-on experience leading omnichannel editorial planning, managing content flows, and using internal communication channels effectively.
• High degree of AI fluency and able to use technology to reimagine processes and drive positive outcomes.
• Experience representing functional teams on cross-organizational or global editorial steering committees.
• Exceptional interpersonal, written, and verbal communication skills, with the ability to influence without authority and build trusted partnerships across diverse business units.

Preferred

• Hands-on experience using standard employee communications platforms and tools including SharePoint, Slido, Eloqua, Poppulo or similar
• Proven ability to translate complex, high-level business strategies (such as financial and strategic milestones) into clear, engaging, and actionable internal communications narratives.
• Demonstrated experience supporting executive leaders and driving alignment across cross-functional stakeholder groups.
• Strong editorial judgment with hands-on experience leading omnichannel editorial planning, managing content flows, and using internal communication channels effectively.
• High degree of AI fluency and able to use technology to reimagine processes and drive positive outcomes.
• Experience representing functional teams on cross-organizational or global editorial steering committees.
• Exceptional interpersonal, written, and verbal communication skills, with the ability to influence without authority and build trusted partnerships across diverse business units.

Benefits

• medical, dental and vision insurance
• a 401(k) plan with a Cisco matching contribution
• paid parental leave
• short and long-term disability coverage
• basic life insurance
• Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.