Company Description

Fini is an accuracy-first AI platform designed to revolutionize customer support by resolving complex customer issues. Focused on mid-market and enterprise B2C companies in industries such as fintech, SaaS, and marketplaces, Fini safely automates up to 80% of support tickets in regulated workflows like refunds, KYC, account changes, and billing disputes. With a 98% verified accuracy rate and the ability to improve CSAT by over 10%, Fini ensures every resolution is traceable to real policies and systems. Trusted by organizations like the U.S. Chamber of Commerce, Bitdefender, and Fortune 500 companies, Fini complies with rigorous standards including SOC 2, GDPR, ISO 27001, and the EU AI Act. By seamlessly integrating with tools like Zendesk, Salesforce, and HubSpot, Fini transforms AI into a secure, efficient solution for customer support.

Role Description

This is a part-time remote role for a Communications Manager. The Communications Manager will be responsible for developing and executing external and internal communication strategies to align with Fini's goals. The day-to-day responsibilities include writing press releases, managing media relations, creating content for various platforms, overseeing social media strategies, and building relationships with key stakeholders. The role will also involve developing messaging frameworks and delivering consistent communication to enhance Fini's brand and reputation.

Qualifications

• Strong written and verbal communication skills, including crafting press releases, media pitches, and external communication materials
• Proficiency in content creation, messaging strategy development, and social media management
• Understanding of public relations and experience in managing relationships with media and key stakeholders
• Familiarity with digital marketing tools and platforms
• Proven ability to work autonomously and manage multiple projects in a remote environment
• Background in technology, SaaS, or customer support industries preferred
• Bachelor's degree in Communication, Public Relations, Marketing, Journalism, or a related field
• Experience implementing strategic communication plans with measurable outcomes