Communications Lead

Responsibilities

• Lead planning and execution of CDRR’s communications portfolio, translating divisional priorities into audience strategy, messaging, channels, timing, and approvals aligned with Technology-wide and Corporate Communications standards.
• Maintain a forward-looking calendar and editorial cadence across newsletters, executive communications, campaigns, Open Forums, and risk/cyber awareness content, managing multiple concurrent workstreams at varying lifecycle stages.
• Maintain audit-ready approval trails, version control, and distribution records.
• Own the full content lifecycle for assigned communications: intake, drafting, editing, factchecking, stakeholder review, approvals, quality control, distribution, and archiving.
• Draft and edit executive communications for CDRR senior leaders — organizational announcements, leadership memos, and sensitive or high-visibility messaging — partnering with Chiefs of Staff and SMEs to validate content.
• Produce a high volume of communications across formats — emails, newsletters, alerts, memos, intranet posts, and campaign copy — and own recurring newsletters such as “We Are CDRR,” the bi-monthly newsletter for the global divisional audience.
• Apply rigorous quality control — proofreading, link checks, distribution-list validation, sender verification — and drive review/approval workflows across CDRR leadership, Technology Communications, and Corporate Communications before any broad distribution.
• Drive communications execution for major CDRR and Technology/Firmwide threat awareness initiatives, including building campaign plans, tracking dependencies, and coordinating Creative Services and other stakeholders through completion.
• Lead or support communications to CDRR, Technology-wide, or Firmwide audiences, including cyber/information security alerts and policy communications, partnering with SMEs to translate complex technical topics into clear, actionable messaging.
• Serve as the central coordination point across CDRR, Technology Communications, Corporate Communications, divisional leadership, and SMEs, supporting recurring forums to align messaging, manage cadence, and resolve competing priorities.

Requirements

• Exceptional writing, editing, and editorial judgment — able to draft polished executive communications, newsletters, alerts, and campaign copy, and to identify the right message, audience, tone, and channel under time pressure.
• Ability to translate technical cyber, technology risk, data, fraud, and resilience topics into clear, actionable messaging for audiences with varying levels of technical fluency.
• Strong command of brand and editorial standards, adapting voice and tone by audience while safeguarding consistency with Firm, Technology, and CDRR identity guidelines.
• Strong execution discipline and process management, owning communications end-to-end — intake, drafting, approvals, distribution, archiving, and follow-up — with high attention to detail, including proofreading, factchecking, and link/sender validation.
• Excellent stakeholder management and collaboration skills, including the ability to coordinate and build trust across senior leaders, SMEs, Technology and Firmwide communications functions, and global partners.
• Experience operating in a fast-paced, matrixed, global environment, managing competing priorities and shifting timelines across multiple active deliverables.
• Ability to work with discretion and sound judgment, particularly when handling sensitive organizational, regulatory, cyber, risk, or leadership communications.
• Comfort with metrics and continuous improvement, including the ability to interpret engagement data and channel performance to refine future communications.
• Proficiency with Microsoft Office and collaboration tools, including M365 Copilot, PowerPoint, Word, Outlook, Teams, OneNote, and related content-management platforms; comfort working with AI and agent-based tools used across existing divisional workflows.
• Experience with internal, executive, or change communications in a large, complex organization; financial services, Technology, cybersecurity, risk, regulatory, or other highly controlled environment experience preferred.

Preferred

• Experience preferred in financial services, Technology, cybersecurity, risk, regulatory, or other highly controlled environment.