Communications Lead, Creative Services and Brand (hybrid schedule)

Responsibilities

• Function as point of contact for Creative Services inquiries, defining project scope, objectives, deliverables, and timelines through client consultation.
• Works creatively and provides project advice, schedules and updates while remaining within Company design standards. Can help distill complex info and provide guidance and direction
• Liaison between Creative Services and Information Technology, supporting meeting technologies, event production, audiovisual requirements, and communications-related initiatives.
• Coordinates with IT to support hardware, software, and technology needs for Creative Services and Video Production teams.
• Assists with vendor coordination, purchase orders, specification development, scheduling, and administration of project intake and workflow management systems.
• Facilitates project meetings, documents requirements and action items, communicates project specifications, manages schedules, and ensures timely delivery of project milestones
• Leads the development, implementation, and continuous improvement of intake processes, project tracking systems, team resources, and Creative Services collaboration platforms.
• Provides cross-functional support across the department as business needs, project priorities, and workload demands require.
• Provides coaching and mentorship to team members
• Builds and maintains strong relationships within Communications to share ideas, lead cross‑disciplinary projects, and coordinate shared work efforts.

Requirements

• Bachelor’s degree in communications, Graphic Design, Communications/Marketing, Project Management, Business Administration, or a related field required.
• Eight (8) to ten (10) years of experience in creative services, corporate communications, project management, branding, marketing communications, or a related field, preferably within an in-house creative team, corporate environment, or agency setting.
• Advanced proficiency with Microsoft 365 applications, including SharePoint, Teams, PowerPoint, Word, Excel, and Forms.
• Working knowledge of Adobe Creative Cloud applications.
• Experience supporting both PC and Mac operating environments.
• Strong project management and organizational skills with demonstrated ability to manage multiple projects simultaneously.
• Knowledge of creative design principles, typography, branding, digital communications, print production, and multimedia deliverables.
• Understanding of printing methods, production specifications, and file preparation requirements.
• Ability to communicate complex information clearly and effectively to diverse audiences.
• Strong customer service orientation with the ability to build productive relationships across all organizational levels.

Preferred

• Knowledge of audiovisual technologies, systems, and meeting support processes preferred.
• Experience managing vendors, budgets, purchase orders, and procurement activities preferred.
• Experience supporting communication initiatives, technology-enabled collaboration tools, and cross-functional project teams preferred.

Benefits

• Salary is commensurate with your experience. This position is eligible for a potential incentive.