Responsibilities

• Audience engagement. Design and run the core communications that reach our network — across email, messaging, and other channels — each with a clear purpose, audience, and measure of success.
• Cutting the noise. Consolidate a high volume of requests and updates into fewer, sharper, better-timed communications. Less, but better.
• The "send" button. Be the reliable, trusted hand that writes, edits, and ships communications independently and correctly.
• Action, not just delivery. Move audiences to act — engage with our tools, register, respond, participate — and measure whether they actually do.
• Funnel & audience development. Help build and grow a funnel-based approach: understanding different segments of our audience and guiding them toward deeper engagement over time.
• Measurement. Establish simple, honest metrics for whether communications land, and act on what the data tells you.
• Cross-department coordination. Gather what different teams need to say, translate it into effective communication, and serve as the quality gate.
• Voice and design. Maintain a consistent, professional tone and look; collaborate with and give clear direction to design resources.
• Smart use of AI. Use Claude and similar tools to draft, streamline, and scale routine informational communications.
• Strategic growth. Take on broader strategic communication projects as the function expands.

Requirements

• 3–5 years of relevant experience — communications, marketing, project management, audience development, or similar. Any industry welcome.
• Excellent written and verbal communication.
• Strong digital fluency: email platforms, messaging tools, project tools, and real comfort using AI tools like Claude in day-to-day work.
• A track record of owning projects end to end and actually delivering them.

Preferred

• A plus, but not required: experience with marketing funnels, audience segmentation, or engagement campaigns; design sensibility or experience directing designers; familiarity with metrics, analytics, or A/B testing; and a nonprofit, community, or membership-organization background.

Benefits

• Generous paid time off
• Paid training and professional development
• Health insurance
• Flexible spending accounts
• Paid parental and family leave
• Bereavement leave