Communications Director

Responsibilities

• Develop and lead comprehensive communication strategies that support TLA’s mission, Strategic Plan, organizational priorities, projects, services, and decisions.
• Translate complex initiatives, policies, operational information, and Board direction into clear and accessible communications for residents and other stakeholders.
• Protect and strengthen TLA’s brand, reputation, and public image through consistent, accurate, and timely communication.
• Produce and oversee The Landings Journal, TLA’s publication of record.
• Select, edit, and prepare photos and visual content for publications, newsletters, social media, the website, and other TLA communications.
• Lead weekly e-newsletters, announcements, electronic communications, social media content, and other resident-facing communications.
• Provide strategic oversight of TLA’s website, resident portal, community calendar, and digital communication platforms.
• Evaluate and implement communication technologies, including artificial intelligence tools, to improve content development, personalization, resident engagement, and workflow efficiency.
• Monitor communication analytics and resident engagement data, evaluate outcomes, and recommend improvements.
• Prepare and present communication strategies, performance reports, and engagement metrics to the General Manager, leadership team, and Board of Directors.

Requirements

• Exceptional writing, editing, presentation, and verbal communication skills.
• Ability to communicate complex or sensitive information clearly to diverse audiences.
• Experience developing and executing organization-wide communication strategies.
• Strong leadership, collaboration, consensus-building, and stakeholder engagement skills.
• Strong organizational and time management skills, with the ability to manage multiple deadlines, priorities, projects, and communication channels simultaneously.
• Self-driven and motivated, with the ability to take initiative, work independently, and follow through on projects with minimal supervision.
• Sound judgment, professionalism, integrity, discretion, and political awareness.
• Ability to anticipate communication risks and develop proactive responses.
• Advanced proficiency with Microsoft Office and modern communication technologies.
• Working knowledge of content management, email marketing, analytics, HTML, Adobe design tools, and basic photo editing for print and digital communications.