Communications Coordinator

Responsibilities

• Content writing: Write clear, plain-language content for residents, media, government partners, and stakeholders, including resident email newsletters and articles.
• Social media: Develop and maintain a social media content calendar for Facebook, Instagram, and LinkedIn, planning two to four weeks ahead.
• Explainer videos: Script, storyboard, and produce two to three animated explainer videos (one to five minutes each), with captions, text overlays, and voiceover or music as appropriate.
• Collateral refresh: Redesign or refresh resident-facing print and digital materials, using the agency's website audit and brand guidelines.
• Event support: Support Resident Services events and outreach campaigns from start to finish, including promotional materials, day-of help, and recap content.
• Compliance review: Check that all materials meet Fair Housing and accessibility requirements, including equal opportunity language and logo, non-discriminatory imagery, captions, and multi-channel distribution for residents with limited English proficiency, low digital access, or disabilities.
• Analytics: Track and report basic performance metrics, such as social media engagement, email open rates, and website traffic, to show what is working.
• Training support: Help the Communications Manager create and roll out Aspire courses in SharePoint, and with related staff outreach.
• Tool recommendations: Review the agency's current communications tools and software, and recommend improvements, especially for video creation and editing.
• Review workflow: Follow the agency's internal review and approval process, getting supervisor sign-off on every deliverable before it is released externally.

Requirements

• Must possess and maintain a valid NC driver’s license.
• Drug testing, criminal background check and DMV check required.

Preferred

• Bachelor’s Degree preferred; or current enrollment in a Bachelor’s or Masters program in marketing, communications, public relations, journalism, digital media, public administration, or a related field.
• Writing skills: Strong writing and editing ability, shown through coursework, class projects, a student publication, or a writing sample.
• Social media: Familiarity with Facebook, Instagram, and LinkedIn, and with how organizations use them to reach different audiences.
• Software: Working knowledge of Microsoft Office or Google Workspace, and comfort learning new design and communications tools.
• Work habits sils, the ability to meet deadlines within a part-time schedule, and ability to incorporate feedback and revise your work as needed.