Communications Coordinator, JMG

Responsibilities

• Enters referral data into the CRM, accurately updates contact records, and communicates best practices to agents.
• Promptly responds to new client and partner inquiries, and follows up as necessary.
• Compiles weekly portal update reminder lists to email to agents, organizes and manages client/agent update lists.
• Answers inbound calls to the main office line and directs them to the appropriate party.
• Relays general inbound emails to appropriate parties and provides supporting information as applicable.
• Assists with onboarding and agent release tasks, including but not limited to: expanding coverage areas in partner portals, adding new agents to coverage maps, managing dialing software, and updating agent records in the CRM and partner portal.
• Ensures that all data-entry and communications tasks outlined above are done with accuracy and high attention to detail, in a time-efficient manner.
• Maintains a professional, knowledgeable, and courteous attitude when working with clients, agents, and partners.
• Evolves in this communications role as business operations expand and technical automation and referral processes develop.
• Engages in continuous professional development and collaborates within the JMG operations team as a necessary element of the role and key to overall success in concert with company goals.

Requirements

• Minimum of two (2) years of coordination experience in communications, public relations, or a related role
• Bachelor's degree. Four (4) years of relevant education and work experience may be substituted for a degree
• Strong knowledge of social media platforms and digital content creation
• Strong Communications skills and customer service background
• Familiarity with media relations and press release writing
• Team player and problem solver with a can-do attitude
• Detail-oriented, organized and efficient
• Openness to learning and growth, ability to adapt and take on new challenges
• Proficiency with spreadsheet use and management, Google office suite, and Gmail
• Excellent written and verbal communication skills