Communications Coordinator - Division of Access and Engagement - UTK

Knoxville, TN (On-site)

$54K/yr – $56K/yrMid LevelFull time

Posted 12 hrs ago

Job Summary

Own and lead strategic content development and integrated marketing efforts across email, social, and partnerships to advance divisional goals and engage diverse audiences.

  • Define content strategy, messaging frameworks, and tone.
  • Oversee email marketing, social engagement, and cross-campus communications.

Job Description

Responsibilities

  • Strategic Content Development and Editorial Leadership (60%)
  • Exerises independent professional judgment in developing comprehensive content strategies that advance divisional communication objectives, enhance institutional reputation, and engage diverse internal and external audiences across multiple platforms.
  • Writes and edits sophisticated news stories, articles, and feature pieces that are accurate, compelling, and strategically aligned with divisional goals, independently determining appropriate messaging frameworks, narrative approaches, tone, style, and platform optimization for varied audiences including prospective students, current students, alumni, donors, faculty, staff, and community partners.
  • Conducts in-depth interviews and research independently, identifying authoritative sources, gathering complex information, navigating sensitive topics, and synthesizing technical or specialized material into accessible, engaging content that serves both informational and strategic purposes.
  • Applies advanced professional editorial standards and judgment to ensure all content adheres to university style guidelines, AP style, and institutional messaging priorities, making discretionary decisions about content quality, accuracy, fairness, appropriateness, strategic alignment, and potential institutional sensitivities.
  • Integrated Marketing Strategy and Campaign Management (20%)
  • Develops and executes sophisticated, integrated email marketing campaigns to advance divisional initiatives and institutional priorities, exercising strategic professional judgment in determining campaign objectives, audience segmentation strategies, messaging frameworks, timing optimization, and multi-touch engagement approaches.
  • Creates compelling, strategically crafted email copy and engaging subject lines, applying advanced expertise in digital marketing principles, persuasive communication, behavioral psychology, and audience analysis to maximize open rates, click-through rates, and desired audience actions.
  • Independently monitors and analyzes comprehensive campaign performance metrics across multiple dimensions, interpreting complex data to generate actionable insights, identify trends and patterns, assess ROI, and develop evidence-based recommendations that continuously improve communication effectiveness and resource allocation.
  • Social Media Strategy, Community Management, and Digital Engagement (10%)

Requirements

  • Bachelor’s Degree
  • Proven experience as a writer, journalist, or in a similar role. Excellent writing, editing, and proofreading skills.
  • Familiarity with content management systems (CMS) and email marketing tools.
  • Knowledge of principles and processes for providing customer and personal services
  • Knowledge of grammar, punctuation, and proper sentence structure
  • Knowledge of university policies, procedures, and organizational structure
  • Knowledge of news writing and feature writing styles
  • Skill in conducting research and fact-checking information
  • Skill in using word processing software and content management systems
  • Skill in writing for diverse audiences (e.g., students, staff, alumni)

Preferred

  • Master's degree in journalism, communications, English, marketing, or a related field.
  • Proficiency in using content management systems (CMS).
  • Experience with graphic design software (e.g., Adobe Creative Suite).
University of Tennessee logo

University of Tennessee

The University of Tennessee is a public land-grant university headquartered at Knoxville. Founded in 1794, it is the flagship institution of the statewide University of Tennessee system with nine undergraduate departments and eleven graduate departments and hosts more than 26,000 students from all 50 states and more than 100 foreign countries. In its 2009 ranking of universities, U.S. News & World Report ranked UT 118th among national universities and 52nd among public institutions of higher learning. Its ties to Oak Ridge National Laboratory, established under UT President Andrew Holt and continued under the UT-Battelle partnership, have positioned the University as co-manager and allow for considerable research opportunities for faculty and students enjoyed by few other institutions of comparable standing.Also affiliated with the University are the Howard H. Baker, Jr. Center for Public Policy, the University of Tennessee Anthropological Research Facility, and the University of Tennessee Arboretum, which occupies 250 acres of nearby Oak Ridge, Tennessee and features hundreds of species of plants indigenous to the region. The University is a direct partner of the University of Tennessee Medical Center, the only Level I trauma center in the East Tennessee region and a self-proclaimed 'teaching hospital' due to its aggressive medical research programs and position as the primary career destination for most medical school graduates of the University of Tennessee Health Science Center at Memphis.

Founded in 1913
USA
6K employees (267 in marketing)

Salaries

Posted range

$54K/yr – $56K/yr

Taken straight from the job posting.

See all University of Tennessee salaries

Funding

Total Funding
$19.3M
Last Raise
$523.8K
Grant, 1 years ago

Funding History

  • Oct 2024
    Grant
  • Sep 2024
    Grant • $523.8K
  • Sep 2024
    Grant • $50K

Traffic Signals

Monthly Visitors
2M
Monthly Google Ads Budget
$310K
Traffic Source Mix
Search
55.2%
Direct
39.2%
Referral
4.6%
Social
0.6%
Paid
0.3%

Headcount Trend

Current headcount: ~6K

Recent News

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Communications Coordinator - Division of Access and Engagement - UTK

University of Tennessee · Knoxville, TN · On-site