Communications, Content & Channel Strategy

Boston, MA (Hybrid)

$83K/yr – $154K/yrMid Level5+ years expFull time

Posted 3 months ago

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Job Summary

Own enterprise channel strategy and storytelling across intranet, Communities, newsletters, and executive channels to align content ecosystems and drive engagement.

  • Own channel strategy and editorial planning across internal enterprise platforms.
  • Must-have: 5+ years in marketing/communications with channel management and editorial planning.
  • Standout: Editor for key platforms and a unified enterprise narrative library.

Job Description

Responsibilities

  • Supporting channel strategy, growth, engagement with and evolution of enterprise communication channels, with a primary focus on internal platforms such as our company intranet (myLiberty), enterprise social platforms (Communities), email communication guidelines, newsletters and executive display channels.
  • Partner with external channel owners (e.g., social media, marketing, talent marketing) to ensure enterprise content is aligned to the right channels and audiences.
  • Participate in design of how enterprise channels work together as a cohesive ecosystem rather than standalone platforms.
  • Help ensure enterprise narratives and storytelling priorities are consistently reflected across channel experiences.
  • Identify opportunities to improve reach, clarity, and audience engagement across communication touchpoints.
  • Translate enterprise stories and narratives into channel-ready content approaches that can be adapted across audiences and formats.
  • Adapt and repurpose signature storytelling assets (e.g., video and multimedia content) to ensure they are fit-for-purpose across channels such as employee communications, social media, recruiting, leadership engagement, and events.
  • Partner with communications and business teams to embed enterprise narratives into functional and departmental communications.
  • Advise stakeholders on how to activate enterprise stories within their channels.
  • Support enterprise editorial planning, including maintaining an integrated editorial calendar across enterprise channels.

Requirements

  • Bachelor`s degree with a concentration in Marketing, Business Administration or Communications preferred or equivalent experience required
  • Minimum 5 years of relevant and progressively more responsible experience within a marketing driven organization
  • Requires advanced knowledge of marketing communications principles and practices
  • Experience working with and/or managing outside agencies
  • Experience managing communication channels, editorial planning, or content ecosystems.
  • Strong writing and content development skills.
  • Strong oral and written communication skills required
  • Ability to work in a fast-paced environment and work on multiple priorities
  • Strong knowledge of relevant technologies
  • Strong organizational, coordination, project management, and analytical skills
  • Strong presentation skills required

Benefits

  • comprehensive benefits
  • workplace flexibility
  • professional development opportunities
  • a host of opportunities provided through our Employee Resource Groups
Liberty Mutual Insurance logo

Liberty Mutual Insurance

At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow. In business since 1912, and headquartered in Boston, today we are the eighth largest global property and casualty insurer based on 2023 gross written premium. We also rank 87th on the Fortune 100 list of largest corporations in the US based on 2023 revenue. As of December 31, 2023, we had $49.4 billion in annual consolidated revenue. We employ over 40,000 people in 29 countries and economies around the world. We offer a wide range of insurance products and services, including personal automobile, homeowners, specialty lines, reinsurance, commercial multiple-peril, workers compensation, commercial automobile, general liability, surety, and commercial property. For more information, visit www.libertymutualinsurance.com.

Founded in 1912
Boston, MA, US
37K employees (655 in marketing)

Traffic Signals

Monthly Visitors
426K
Monthly Google Ads Budget
$224.9K
Traffic Source Mix
Search
25.8%
Direct
46.6%
Referral
17.9%
Social
8.8%
Paid
0.7%

Headcount Trend

Current headcount: ~37.7K

Marketing Team

Marketing Team Size
441 (1% of company)
Median Career Experience
17 years
Median Tenure
9.1 years
Marketing Roles Posted (Last 30 Days)
2

Funding

Total Funding
$886.8M
Last Raise
$886.8M
Debt Financing, 6 months ago

Funding History

  • Sep 2025
    Debt Financing • $886.8M

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