Communications Consultant Generalist (CC 3) DOH9010

Responsibilities

• Draft and review routine content and materials. This includes creative storytelling pieces, correspondence, reports, presentations, key messages, talking points, fact sheets, social media messages, FAQs, and web content.
• Consult with DOH subject matter experts and program staff. Use this to recommend appropriate communications channels and materials to raise awareness of programs, activities, and services independently or as part of a communications team.
• Join project teams. This involves supporting communications on routine agency and partner projects.
• Help ensure content and materials comply with agency standards. This includes the agency’s editorial style guide, plain language guidelines, accessibility and publication standards, and others.
• Work with program staff to ensure accuracy, consistency, relevance and accessibility. This applies to low-risk, routine program and/or public health information shared via various channels.
• Ensure all content obtains appropriate approvals.
• Facilitate program use of available translation services. This includes utilizing accessibility tools, and other cultural and language access services for their content.
• Apply quality improvement tools. Use these to improve efficiency, accuracy, and overall quality of assigned work.
• Support routine communications processes. Approach this from an administrative and organizational perspective (e.g., curating regular reports, coordinating contributions to various channels in line with standards, and maintaining content calendars).
• Track and update workplan deliverables. Do this as necessary to maintain project goals.

Requirements

• Option 1: 4 or more years of professional writing and editing experience.
• Option 2: A bachelor’s degree in English, communications, journalism, public relations, or related field; AND two years of professional writing and editing experience.
• Additional Required Knowledge, Skills, Abilities, and Experience
• Demonstrated experience and high proficiency in:
• Writing and editing for diverse audiences, including hard-to-reach communities and those most impacted by health disparities.
• Adapting communication products to ensure they are culturally and linguistically appropriate for target audiences.
• Applying plain talk principles and an equity lens to communications.
• Managing numerous complex issues and projects simultaneously.
• Collaborating on projects with other communicators and staff at various levels

Preferred

• Working-level fluency in English and at least one other language
• Experience in a public relations agency environment or similar client-service setting
• Demonstrated proficiency with AP style
• Communicating public health messages
• Understanding public health theory and application
• Using marketing strategy to change health behavior

Benefits

• We want you to have the support and benefits you need to do your best work while building a career that fits your life. As a DOH employee, you’ll have access to a comprehensive benefits package that supports your health, financial well-being, and work-life balance, with resources to support you now and help you plan for the future. Learn more about DOH benefits and what it’s like to work with us by visiting Work@Health.