Responsibilities

• Drafts and edits benefits communications, including: Emails, Mailers/letters, Guides and instructional content, Campaign‑related messaging
• Tailors content to client requirements, branding, tone, and delivery channels
• Revises content based on client feedback, internal reviews, and operational updates
• Ensures written communications accurately reflect: SA program rules, Timing and processing requirements, System or operational constraints
• Supports SA client work tied to communications, including: Validating messaging against operational realities, Coordinating with Communications to prepare content for delivery, Ensuring readiness for participant outreach
• Partners with Client Success and Product teams to clarify requirements before content is finalized
• Helps identify content gaps, inconsistencies, or risk areas in client materials
• Works closely with: Via Benefits Communications on strategy, tone, and execution, Product on program changes or enhancements that impact messaging, Client Success Managers on client expectations and approvals, Operations/Fulfillment to ensure communications align with actual processing
• Participates in recurring team meetings and check‑ins to align on priorities and upcoming client needs