Communications Associate

Responsibilities

• Social Media Publishing: Draft, schedule, and publish content across the Foundation's social media channels in line with the editorial calendar and brand voice; adapt stories, grant announcements, and event coverage into platform-appropriate posts.
• Community Management: Monitor comments, mentions, and direct messages daily; respond within established guidelines and escalate sensitive or time-critical items to the Brand and Marketing Officer.
• Email Marketing: Build, test, and deploy the Foundation's digital newsletters and email campaigns, including audience segmentation, list hygiene, scheduling, and coordination with internal departments to ensure donor, fundholder, trustee and grantee audiences/lists are kept up-to-date.
• Website Management: Make routine updates to cfsem.org and the Foundation’s intranet through content management systems, including news posts, impact stories, grant opportunities, event listings, and staff and affiliate pages; flag structural or design issues for the Brand and Marketing Officer.
• Digital Content Development: Write and edit short-form digital copy — social posts, email subject lines and body copy, web page copy, campaign landing pages, and digital ad copy — and adapt long-form content produced elsewhere in the department for digital channels.
• Giving Campaign Support: Support the execution of giving and awareness campaigns, including content production, scheduling across channels, coordination of assets with the Graphic Design Manager, and tracking of campaign deliverables against timelines.
• Analytics and Reporting: Compile recurring and campaign-level analytics for web, email, social, and paid digital performance; prepare summaries with observations and recommendations.
• Brand Consistency: Apply the Foundation's brand and accessibility standards to all published digital content; maintain digital asset organization and channel-level templates.
• Content Capture: Capture photos, short-form video, and quotes at Foundation events and site visits for use across digital channels, in coordination with Communications Officers.
• Cross-Team Support: Serve as a responsive point of contact for digital publishing requests from across the Foundation, working within department intake and review processes.

Requirements

• Bachelor's degree in communications, marketing, public relations, journalism, English, or a related field, or an equivalent combination of education and experience.
• Two to four years of professional experience with social media, digital communications, marketing, and content production.
• Demonstrated writing and editing ability for digital audiences, with work samples available on request.
• Hands-on experience managing organizational social media accounts, including scheduling and community management.
• Experience building and deploying email campaigns in a marketing platform.
• Experience making content updates in a website content management system.
• Working knowledge of digital analytics and the ability to summarize performance for a non-technical audience.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams) and virtual meeting platforms.
• Ability to work collaboratively across departments and manage competing priorities and publishing deadlines in a fast-paced environment.
• Commitment to the mission and values of the Community Foundation for Southeast Michigan.

Preferred

• Experience at a nonprofit, foundation, community organization, or agency, or in a values-driven communications setting.
• Experience with WordPress, or a comparable content management system.
• Experience with HubSpot, Constant Contact, Salesforce Marketing Cloud, or a comparable email platform.
• Familiarity with social media scheduling and listening tools such as Sprout Social or Hootsuite.
• Familiarity with Google Analytics and paid social or search advertising.
• Working knowledge of Adobe Creative Cloud or Canva for light asset production, and basic photography or short-form video skills.
• Familiarity with digital accessibility standards and AP style.
• Experience supporting fundraising, donor engagement, or giving campaigns.
• Knowledge of southeast Michigan's nonprofit, civic, and philanthropic landscape.

Benefits

• The Community Foundation for Southeast Michigan offers a robust total compensation package. The targeted salary for those entering this role is $57,000 - $72,000. In addition to a competitive base salary, benefits include but aren’t limited to 20 days of vacation accrued monthly, 5 personal days, 11 holidays, 9 sick days accrued monthly, paid parental leave, and employer paid short-/long-term disability.
• The Community Foundation also offers a pension retirement program after 1 year of service, which contributes 10% of salary.