Communications Associate - 36 Hours per Week - Rotating Shifts - Detroit
Detroit, MI (On-site)
Posted 3 months ago
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Job Description
Under general supervision, utilizing telephony integrated computer system with specialized software to provide assistance with: HFHS directory, pager communications, on-call operations, and after-hour physician answering service.
Principal Duties And Responsibilities
- Provide HFHS directory and information service to internal and external customers.
- Process short and long-range paging. Perform minor pager system diagnostics.
- On a rotating basis, perform routine paging system data base maintenance i.e. compacting and on-call schedules.
- Provide call center dispatching of emergency teams for internal and external disasters, blue alerts, bomb threats, etc.
- Provide after hour, weekend and holiday answering service for HFH Medical Group and HFHS Medical Center Physicians.
- Provide after hour, weekend and holiday answering service for the Referring Physicians Office.
- Process U.S. Postal and HFHS Inter-departmental mail.
- Maintain computerized database for internal HFHS management mailing distributions.
- Perform other related duties as assigned.
- High School Diploma or equivalent.
- One year of computer technology, data entry, and work processing skills.
- One year of college course work in Business is preferred.
- Organization: Henry Ford Hospital - Detroit Main Campus
- Department: Communication Services
- Shift: Rotating
- Union Code: Not Applicable
Henry Ford Health
*Job seekers: please be aware of fraudulent job postings and phishing scams via LinkedIn. Henry Ford Health only contacts applicants through our human resources department and via a corporate email address. Here are some tips to be aware of: http://ow.ly/Kc0o50EKory Serving communities across Michigan and beyond, Henry Ford Health is committed to partnering with patients & members along their entire health journey. Henry Ford Health provides a full continuum of services – from primary and preventative care, to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care & other healthcare retail. It is one of the nation’s leading academic medical centers, recognized for clinical excellence in cancer care, cardiology and cardiovascular surgery, neurology and neurosurgery, orthopedics and sports medicine, and multi-organ transplants. Consistently ranked among the top five NIH-funded institutions in Michigan, Henry Ford Health engages in thousands of research projects annually. Equally committed to educating the next generation of health professionals, Henry Ford Health trains more than 4,000 medical students, residents and fellows every year across 50+ accredited programs. With more than 50,000 valued team members, Henry Ford Health is also among Michigan’s largest and most diverse employers. President and CEO Bob Riney leads the health system and serves a growing number of customers across more than 550 sites across Michigan. That includes: 13 acute care hospitals; 3 behavioral health facilities including two world-class addiction treatment centers; a state-of-the-art orthopedics and sports medicine facility; multiple cancer care destinations including the Brigitte Harris Cancer Pavilion, Henry Ford Health’s premier location in Detroit; & more options than ever for primary care for patients and families across the region.
