Responsibilities

• Develop and execute a comprehensive communication strategy that supports member engagement, satisfaction, and retention.
• Oversee all member communication channels, including email campaigns, newsletters, website content, mobile applications, text messaging platforms, and printed publications.
• Create and maintain communication calendars to ensure timely and consistent messaging.
• Develop new communication avenues and technologies to improve member awareness and engagement.
• Manage production and distribution of membership communications including newsletters, email campaigns, and promotional materials. Includes monthly Yacht Clubber and quarterly or bi-annual member events. Includes management of mailing of items to members. Partner with department heads to gather and communicate relevant Club information.
• Ensure communications are accurate, timely, engaging, and aligned with Club objectives.
• Support onboarding communications for members and promote participation in Club programs and events.
• Create, manage, and monitor all official Club social media accounts and digital platforms.
• Develop and execute social media content strategies that promote Club events, amenities, programs, traditions, and member experiences.
• Manage production of engaging content including photography, video, graphics, and written posts.

Requirements

• Minimum 5 years of experience in membership sales, hospitality, private clubs, or related leadership roles.
• Private club experience strongly preferred.
• Proven success in sales, relationship management, and customer service.
• Excellent interpersonal, presentation, and communication skills.
• Strong organizational and database management skills.
• Ability to maintain professionalism and discretion at all times.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Paid time off
• Vision insurance