Communication and Engagement Coordinator

Responsibilities

• Develop social media posts, reels, videos, photography, graphics, newsletters, and web content that tell Carrboro's story and make Town information clear and accessible.
• Manage content calendars, coordinate timely publishing across social media, the Town website, and Carrboro This Week, monitor engagement, and help departments share accurate information.
• Plan and support neighborhood outreach, community events, and engagement activities; connect with residents and organizations; and create meaningful opportunities for people to participate and provide feedback.
• Write and edit public information, news releases, website content, and other materials using plain language and accessibility practices. Coordinate translated materials and support media and emergency communications, including serving as Deputy Public Information Officer when assigned.
• Track communication and engagement results, use analytics and community feedback to improve strategies, coordinate projects and vendors, maintain organized content and records, and manage competing deadlines.

Requirements

• Three years of progressively responsible experience in communications, public relations, marketing, journalism, community engagement, or a related field; or an equivalent combination of education and experience.
• A bachelor’s degree in communications, marketing, public relations, journalism, community engagement, or a related field is preferred.

Preferred

• Experience in local government, nonprofit, or related public-sector communications.
• A portfolio demonstrating engaging social media posts, reels or short-form videos, photography, graphics, writing, or community engagement projects.
• Experience with Adobe Creative Cloud, particularly Premiere Pro, or comparable video and design tools; mobile content production experience is also valued.
• Training or certification in community engagement, including International Association for Public Participation (IAP2) practices.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account
• Paid Time Off
• Paid-Time Off
• Paid Caregiver Leave
• Paid Holidays: There are 13 official Town holidays. Employees in full or permanent part-time positions are eligible for paid holiday time.