Commercial Solution Area (CSA) Activation Lead, CAIP

Redmond, WA (Remote)

$131K/yr – $272K/yrMid LevelFull time

Posted 6 days ago

Job Summary

Own the CAIP strategy-to-execution pipeline by translating GTM plans into local actions, leading customer conversation playbooks and Stage 4/5 activation, and ensuring field readiness, measurement, and cross-functional alignment.

Own and drive CAIP customer conversations and field enablement
Track performance metrics and unblock execution obstacles
Coordinate cross-functional programs and adoption efforts

Job Description

Responsibilities

Represent SME&C CPS and influence strategy creation inclusive of MCEM design, Solution Plays (Customer Conversations), Role accountabilities, IP development needs, Business KPI definitions
Translate corporate and regional GTM strategy into local practical execution plans
Establish continuous feedback loops to improve:
GTM programs
Customer Conversations design
Field enablement
Lead Stage 4/5 activation of customer conversations and campaigns for CAIP
Contribute to cross-solution efforts to align execution frameworks, tools, operating rhythms, partner involvement and drive adoption within CAIP .
Ensure CSAs (Customer Success Architects), DCSAs (Digital Customer Success Architects) and CSAMs (Customer Success Account Managers) are equipped to execute CAIP Customer Conversations effectively.
Drive last-mile field activation, including validation of readiness & enablement of field resources by accountable Corporate teams.

Requirements

Bachelor's Degree in Business Administration, Marketing, Finance, Engineering, or related field AND 5+ years experience in business consulting, sales, sales operations, information technology (IT), account management, business development, marketing, IT field sales, or a related field OR equivalent experience.
6+ years experience in Near Term Strategy (2 years out), Management Consulting, Sales, or Finance.

Preferred

Experience in Customer Success, Go-To-Market, or Sales Strategy, including experience with enterprise cloud, SaaS solutions.
Strong technical and business acumen (ability to connect technology to business outcomes)
Proven experience influencing cross-functional teams and programs
Deep understanding of Microsoft cloud solution portfolio, FY27 GTM framework and customer conversations.
Strong understanding of Commercial Solution Area CAIP
Demonstrated ability to:
Translate strategy into execution
Influence senior stakeholders
Drive measurable business outcomes
Expertice with data-driven decision making

Benefits

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft

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