Commercial Marketing Manager of Member Experience

Minnetonka, MN (Hybrid)

$89K/yr – $133K/yrSenior Level7+ years expFull time

Posted 3 days ago

Job Summary

Own end-to-end marketing campaigns for open enrollment and member retention, leading cross-functional teams, content development, and performance optimization across channels.

  • Own campaign strategy, execution, and measurement across commercial lines, with a focus on enrollment and retention.
  • Collaborate with product, sales, compliance, and digital teams to ensure compliant, integrated marketing that supports enrollment goals.

Job Description

Responsibilities

  • Open Enrollment Strategy & Execution
  • Plan and execute comprehensive open enrollment campaigns for commercial lines of business, driving awareness, engagement, and enrollment during the annual open enrollment period
  • Develop integrated marketing plans that include email, web content, paid media, social, print, and sales enablement materials
  • Manage timelines, deliverables, and cross-functional alignment to ensure seamless campaign rollout
  • Member Marketing & Retention
  • Create targeted communications and campaigns to engage and retain existing members, increase plan utilization, and improve satisfaction across the member journey
  • Develop personalized and segmented marketing strategies to address the needs of members at key moments (onboarding, benefits reminders, preventive care, renewal)
  • Monitor and optimize campaign performance to continually improve engagement and retention outcomes
  • Cross-Functional Collaboration
  • Partner with product, sales, compliance, and digital teams to ensure all marketing efforts align with product strategy, enrollment goals, and regulatory standards

Requirements

  • Bachelor’s degree in Marketing, Communications, Business, or related field (or equivalent experience)
  • 7 years of experience in marketing or related field, including 2 years in health insurance, healthcare, or a regulated industry
  • Proven experience designing and executing integrated marketing campaigns
  • Strong writing, editing, and messaging skills across digital and print formats
  • Ability to manage multiple projects in a fast-paced, deadline-driven environment
  • Demonstrated experience collaborating with cross-functional partners
  • Understanding of compliance considerations related to commercial health plan marketing

Preferred

  • Experience leading open enrollment or acquisition campaigns in the health insurance industry
  • Familiarity with email automation tools, CRM systems, CMS platforms, and analytics tools
  • Skill in segmentation, personalization, and member journey mapping
  • Strong analytical skills with experience interpreting marketing data and driving optimization

Benefits

  • The compensation and benefits information is provided as of the date of this posting. Medica’s compensation and benefits are subject to change at any time, with or without notice, subject to applicable law.
  • Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees.
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Medica

🔹At Medica, we are a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, North and South Dakota and beyond-- we invest back into these communities and are proud of our longstanding relationships built over time there.🔹Medica's Community Giving Initiatives prioritizes support for early childhood and maternal health programs, food security, and mental health needs. 🔹We have invested millions of dollars and hundreds of volunteer hours to help our non-profit community partners.🔹In 2021, we formed a joint venture with SSM Health, and through that invested in Dean Health Plan. 🔹Medica and Dean Health Plan, both mission-driven health plans, have significant similarities in our histories, operations, cultures, and deep community commitment. 🔹Our new relationship is driven by technology, a mission driven vision, and innovation. 🔹Together we have an even greater opportunity to support the health care needs of members and patients, and to further enhance our provider relationships. 🔹For more information about Medica, click here: https://www.medica.com/our-story

Founded in 1975
Hopkins, Minnesota, USA
4.6K employees (138 in marketing)

Salaries

Posted range

$89K/yr – $133K/yr

Taken straight from the job posting.

See all Medica salaries

Marketing Team

Marketing Team Size
105 (2% of company)
Median Tenure
3.7 years
Marketing Roles Posted (Last 30 Days)
2

Traffic Signals

Monthly Visitors
371.3K
Monthly Google Ads Budget
$2.2M
Traffic Source Mix
Search
29.6%
Direct
62.4%
Referral
7.1%
Social
0.4%
Paid
0.5%

Headcount Trend

Current headcount: ~4.6K

Recent News

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Commercial Marketing Manager of Member Experience

Medica · Minnetonka, MN · Hybrid