Responsibilities

• Leading the day-to-day delivery of commerce strategy engagements across industries, including defining commerce's role as a growth channel, channel strategy and role definition, commerce operating model design, and experience optimization - bringing a strategic, value-oriented lens into how these strategies carry through implementation
• Partnering with client business, digital, technology, and operations leaders to define commerce strategies tied to clear business outcomes
• Translating business challenges into structured analyses, recommendations, and executive-ready deliverables grounded in data, customer insight, and commercial logic
• Shaping commerce strategy roadmaps that span channel positioning, experience design, capability priorities, and organizational change, grounded in a clear value narrative and business case for where to invest
• Driving the implications of commerce strategy and channel positioning into other parts of the commercial strategy agenda - including customer experience, pricing, and growth strategy - and helping clients prioritize commerce use cases based on business value and strategic fit
• Partnering with global technical and implementation delivery teams to ensure the strategic intent and value case behind commerce decisions carry through into execution, without owning day-to-day technical delivery
• Managing day-to-day client relationships, facilitating working sessions, and overseeing scope, timelines, risks, and dependencies across workstreams
• Using advanced analytics and AI-enabled tools to improve efficiency, insight generation, and work quality
• Supporting practice growth through proposals, solution shaping, workplans, and follow-on opportunities
• Coaching teams, modeling Deloitte leadership behaviors, and contributing to an inclusive, high-performing culture

Requirements

• 7+ years of experience with a demonstrated history of consulting delivery in commerce strategy, digital commerce, customer experience, technology-enabled transformation, or related areas
• 5+ years of experience working directly with business, digital, technology, or commerce client teams
• 5+ years of experience shaping commerce strategies and translating them into actionable roadmaps, operating models, or implementation plans
• 1+ years of experience incorporating AI into daily workflow and leveraging AI tools to enable and optimize the client experience
• Ability to travel up to 30%+ on average, based on the work you do and the clients you serve
• Limited immigration sponsorship may be available

Preferred

• 4+ years working knowledge of digital commerce platforms and capabilities sufficient to inform strategy and prioritization decisions, without owning hands-on implementation
• 4+ years of experience leading workstreams or projects, including managing scope, timelines, deliverables, and client communication
• Experience connecting commerce strategy to adjacent areas of commercial strategy, such as customer experience, pricing, or growth strategy, and translating that connection into prioritized recommendations
• Experience presenting recommendations and deliverables to executive stakeholders
• Experience supporting proposals, solution shaping, or workplan development
• Experience growing and developing teams, especially practitioners with 0-2 years of experience