Responsibilities

• Support segmentation updates, manual data uploads, audience list refreshes and QA within Braze.
• Support execution of ongoing member‑engagement campaigns (launch, monitoring, optimization).
• Coordinate communications reviews with external partners (virtual-care, navigation programs, vendor support) including scheduling reviews, collecting assets, ensuring brand/tone alignment.
• Organize inbound collateral and communications requests from AM/IM, Clinical, Product, Gravie Care, Finance and other teams; maintain intake tracking, version control, prioritization, deadlines, and ensure necessary internal approvals.
• Become proficient in Gravie’s brand guidelines and tone of voice for members, employers and brokers; review/edit templated partner communications for brand and messaging alignment.
• Conduct audits of member/employer-facing communications and collateral to ensure accuracy; update when plan or product changes impact messaging.
• Provide support for member‑ and employer‑pharmacy communications as required.
• Assist in the development of new collateral as identified by Manager.

Requirements

• 3+ years’ experience in communications, marketing operations, CRM/campaign support, or similar.
• Familiarity with CRM software (Braze or comparable) and digital marketing workflows.
• Strong written and verbal communication skills; comfortable reviewing and editing messaging for brand, tone, consistency, accuracy.
• Excellent organizational skills; able to manage multiple inbound requests, track status, and deliver on deadlines.
• Comfortable working cross-functionally with Product, Clinical, Operations, AM/IM and external vendors.

Preferred

• Some experience in or familiarity with health-benefits communications or regulated industries.

Benefits

• Our unique benefits program is the gravy, i.e., the special sauce that sets our compensation package apart. In addition to standard health and wellness benefits, Gravie’s package includes alternative medicine coverage, generous PTO, up to 16 weeks paid parental leave, paid holidays, a 401k program, transportation perks, education reimbursement, and paid paw-ternity leave.
• In exchange, we offer a great overall employee experience with opportunities for career growth, meaningful mission-driven work, and an above average total rewards package.