Responsibilities

• Complete phone screens of a pipeline of leads and meet due date goals.
• Clearly, accurately, and consistently convey requirements of participating in the donor program and clinical studies.
• Follow-up with participants who become inactive, investigate cause, and request their return to the program. Monitor donor candidate and new donor queue together with recruitment and retention team weekly to ensure new donor pool aligns with goals.
• Execute donor retention and recognition programs and validate and enter payments due monthly.
• Cultivate a culture of community and referrals in the local donor population.
• Maintain detailed records and identify opportunities to simplify, automate, or improve recruitment and retention workflows using available digital tools and technologies while maintaining operational effectiveness.
• Manage communication and collaboration coordinating appointment schedules and hand offs upon deferral with designated on-site team and partner on improvements to ensure world class participant experience.
• Create, manage and train donor operations and clinical recruitment teams on new donor-facing collateral as needed.
• Manage version control and obtain approvals for all public facing materials.
• Develop donor swag, business card updates, and partner outreach booth materials.

Requirements

• High School Diploma or GED required; Bachelor’s degree in Biology, Chemistry, Medical or Life Sciences preferred.
• 3+ years of relevant work experience in Clinical Recruiting or Sales is required, preferably in a Plasma or Blood Donation center.
• Demonstrated proficiency in MS Office (Word/Excel/Outlook/PowerPoint) is required.
• Must have excellent communication (oral and written), presentation, organizational and stakeholder management skills (including the ability to develop and maintain strong, cross-functional stakeholder relationships).
• Willing and able to work under pressure to meet tight deadlines with minimal supervision.
• Experience working and engaging with local communities in developing participant-referral programs is preferred.
• Ability to work through change management and business transformation is required.
• Current or prior Project Management experience a plus.
• Experience with CRM systems including Salesforce is highly desired.

Benefits

• Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits.