Client Success Manager, Sports Tourism Index
Philadelphia, PA (Hybrid)
Posted 4 months ago
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Job Description
Tempest helps destination organizations be powerful assets for their community. We do this by creating websites that locals can be proud of, providing cloud software that strengthens relationships, and marketing programs that create positive impact.
Our iDSS Destination Cloud is a SaaS platform purpose built for Destination Marketing Organizations, supporting the full range of workflows across sales, services, membership, marketing, and operations.
Who we are looking forWe are looking for a collaborative, growth-oriented Client Success Manager to support partners using the Sports Tourism Index.
You will work closely with destination organizations, event rights holders, and industry partners to drive onboarding, training, adoption, and long-term growth of the platform. This role blends client success strategy, partner engagement, training delivery, and consultative growth conversations that help partners expand their use of Sports Tourism Index.
The ideal candidate is proactive, relationship-driven, and comfortable identifying opportunities to increase engagement and platform value while maintaining a strong focus on partner success.
A day in the life of a Client Success ManagerDMO Partners
- Manage onboarding, training, adoption, and renewals
- Serve as a primary point of contact for client success and platform expansion
- Identify opportunities to increase usage and align platform value to partner goals
- Build trusted relationships that drive retention and long-term growth
Rights Holders
- Lead engagement and training for event owners, governing bodies, and sports organizers
- Support partners through adoption and success planning
- Position Sports Tourism Index as a strategic solution that supports partner goals
- Help grow participation and engagement across the ecosystem
Industry Representation
- Represent Sports Tourism Index at trade shows, including Sports ETA Symposium
- Attend trade show booths, partner meetings, and networking events
- Build relationships that generate awareness, opportunities, and adoption growth
- Support ecosystem expansion and industry visibility
- 5+ years of experience in client success, account management, partnerships, or training
- Experience working with tourism organizations, sports events, venues, or event rights holders preferred
- Confident presenting software and delivering training to diverse audiences
- Strong relationship-building and communication skills
- Organized, proactive, and comfortable multitasking
- Willingness to travel for industry events and trade shows
- Team-first mindset with strong collaboration skills
- Great Center City Philadelphia Location
- Flexible working from home and remote policy
- Travel Opportunities
- 401k Match & Profit Sharing
- Health Insurance
- Dental
- Vision
- HSA,FSA
- Supplemental Life, Long Term & Short Term Disability
- Onsite Gym
- Wellness Programs
- Company Outings
- Generous PTO
- Paid Holidays
- Casual Work Atmosphere
- Career Growth Opportunities
- Online Training and Tuition Reimbursement for ongoing education
- Quarterly
- $65,000-$75,000
Tempest
TEMPEST is a leading provider of IT products and services with a history of over twenty-five years working in the information technology sector. TEMPEST solutions covers business automation, service management, mobility, business analytics, application integration, asset management, business security, data management and IT performance.The company's clients include major organizations from telecommunications, finance, industry, utilities and public administration. Vision:To be a leader on the market and help customers grow.To be a competent and reliable technological partner.To be a company conducting socially responsible business, with correct communication.MissionTo provide high-added value for our customers’ business growth.To directly contribute to the improvement of our clients’ specific business results through IT products and services.Our mission is fulfilled through technology and services that accelerate and make the business operations of organizations more effective.Awards:Best EMC Partner 2012, 2013, 2014, 2015, 2016Most successfull SAP VAR PartnerEdge partner 2013, 2014, 2015, 2016The 2015 Best Partner for Enterprise Hardware Products Group award (HPE)The 2015 Best Partner for Software award (HPE)The Best Partner 2014 for All Products & Services (HP)The Best Partner 2014 for Printing & Personal Systems (HP)Most certified team of professionals for IBM TivoliTEMPEST is the only one company on Slovakia certified for enterprise products of Symantec companyIn TEMPEST, we understand the social responsibility as an integral part of our activities.We perceive it as a commitment to help those in need, commitment to comply with ethical standards and contribute to improvements of both life and working environment. Culture, education and sports rank among the priorities within social responsibility areas that we pay attention to. For more information, please visit the http://www.tempest.eu.
