Client Success Director - Non-Profit
USA (Remote)
Posted 2 weeks ago
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Job Description
The Client Success Director - Non-Profit (CSD) is the primary Client contact within the Wiland organization. This individual is responsible for meeting or exceeding revenue goals for their assigned book of Clients and ensuring Client satisfaction and retention. The CSD will maintain regular communications with their Clients and understand the Clients business goals and metrics. The CSD will create Client development plans to ensure we are meeting needs and growing revenues from each Client. Travel to Client offices and industry events may equal or exceed 25% of time worked.
Essential Functions/Responsibilities
- Primary Client contact.
- Responsible for understanding the complete suite of Wiland products and Success and how they can benefit our Clients.
- Responsible for selection of models and delivery of recommendations or proposals.
- Responsible for all revenue for assigned Clients. Up-sell/Cross-sell to existing Clients as appropriate to maximize revenue results.
- Strategize with Clients. Become educated and experienced in Clients’ Industries. Maintain a thorough understanding of each Clients’ businesses.
- Move Clients through the Client “Maturity Cycle.” Develop and maintain Client Development Plans.
- Meet or exceed individual Sales and Revenue Goals, tracking monthly and quarterly progress toward achieving objectives.
EDUCATION, EXPERIENCE AND QUALIFICATIONS
- Bachelor’s degree in Business Administration, Management, Marketing or equivalent work experience.
- 4+ years experience in the direct marketing industry.
- 4+ years experience in list circulation or client service experience.
- 4+ years experience with Microsoft software products and research capabilities on the Internet.
- 2+ years experience in sales and account management.
- Experience in Salesforce or equivalent contact management tool desired.
- Excellent written and verbal communication skills.
- Exceptional problem-solving skills and ability to take initiative and work independently.
- Ability to work well in a team environment with little direct supervision.
- Knowledge and experience using customer service management software.
- Location: Remote
- Department: Client Success
- Compensation: Base Salary Range $80,000 - 100,000.
- Our benefits include: Medical, Dental, and Vision Coverage, 401(k) Retirement Savings Plan with Company Matching, Flexible Time Off Program, Paid Company Holidays, Flexible Spending Accounts with Health and Dependent Care Options, Paid Parental Leave, Short- and Long-Term Disability Plans, Basic and Voluntary Life Insurance, and more.
- Must be a US citizen or authorized to work in the United States.
- Wiland is an equal opportunity employer.
- Click here for a description of the types of personal information we collect from applicants and employees and how we use it.
We want to learn more about you! We are seeking bright, exceptional professionals who are looking to join a growing, talented team of data-driven marketing innovators. Please submit your application using the button below. We will be accepting applications until the posted application deadline of August 7, 2026.
Wiland
Wiland is the marketing data company that leading brands and organizations trust to help them achieve their most important business objectives. Wiland’s audience and data products are fueled by the largest set of consumer spending signals ever assembled and the most advanced AI-enabled predictive modeling platform. The company serves as an industry innovator of targeted marketing solutions that have their foundation in consumer data ethics and privacy protection.Wiland also has the largest donor database in America. By helping marketers and fundraisers analyze, enrich, scale, and activate their first-party data, Wiland enables them to run high-performing multichannel campaigns that produce maximum ROI. Since 2005, Wiland has assembled the brightest minds, the best modeling platforms, and the most comprehensive, detailed consumer spending data to create profitable connections between brands and their ideal customers.In addition to its reputation as a data-driven marketing leader, Wiland is also a company recognized for its culture of honesty, integrity, and transparency. Clients, vendors, partners, and consumers are treated with the utmost respect and kindness as valued stakeholders in the company’s success. Wiland has also received numerous top workplace designations and awards for excellence.Follow Wiland here on LinkedIn to learn how you can achieve your goals for revenue growth and profitability.
