This is a contract to hire role requiring on site work Monday Weds Friday in Pittsburgh, PA.

About Triple

triple (www.tripleup.com) is an innovative platform supporting card-linked offers (CLO) that puts money directly into the pockets of consumers. The market is large ($15B) and rapidly growing (20% per year). With our innovative insights, robust platform, and predictive capabilities, we’re well positioned to grow and make a big impact on the industry.

Join a talented, fast-paced team as we build software that changes the way people find products and services and rewards them for their purchases. We strive to provide great experiences to consumers, advertisers, and publishers and deliver real value to all our stakeholders.

We are seeking a highly skilled Client Success Analyst to join our team. The Client Support Analyst plays a critical role in supporting consumer and client inquiries related to our Card-Linked Offer (CLO) products. This position focuses on reviewing, investigating, and resolving tickets submitted by clients and partners with a strong sense of urgency, accuracy, and customer care. The ideal candidate is detail-oriented, responsive, and eager to grow within a fast-paced fintech environment.

Key Responsibilities

• Hybrid work - Ability to work 3 days per week in our great Pittsburgh, PA office space in East Liberty and 2 days per week remotely.
• Review, investigate, and resolve consumer and client inquiries related to Card-Linked Offers.
• Manage and respond to support tickets submitted by clients and internal teams.
• Research transaction-level data to identify root causes of consumer issues (primarily missing consumer rewards).
• Provide clear, professional, and timely responses with a strong sense of urgency and ownership.
• Escalate complex issues appropriately while maintaining accountability through resolution.
• Partner with Client Success, Operations, and Product teams to resolve inquiries efficiently.
• Track ticket trends and recurring issues to help improve processes and documentation.
• Ensure all tickets meet defined SLA and response time expectations.
• Maintain accurate notes, documentation, and resolution details in ticketing systems.

Requirements

• 1-2 years' experience handling consumer-facing inquiries
• Strong written and verbal communication skills
• High attention to detail with the ability to research and analyze basic transaction data
• Ability to manage multiple tickets simultaneously in a fast-paced environment
• Strong sense of urgency, accountability, and follow-through
• Comfort working with ticketing tools (Zendesk, Jira)
• Basic proficiency in Excel or Google Sheets
• Ability to remain calm, professional, and solutions-oriented under pressure

What we offer:

• Competitive salary + great benefits.
• Passionate, driven team members.
• Opportunity to own equity in this innovative product.
• Dog-friendly workspace.
• Subsidized lunches and parking