Client Strategy Director

New Haven, CT (Hybrid)

$115K/yr – $140K/yrSenior LevelFull time

Posted 2 weeks ago

Job Summary

Own the branding strategy and client partnership as the day-to-day lead, guiding discovery, briefs, positioning, and creative direction across engagements while managing scope, momentum, and relationship health.

  • Lead discovery sessions, stakeholder interviews, and client workshops
  • Develop clear briefs, positioning, and verbal strategy
  • Own communication, cadence, decisions, and follow-through with senior clients

Job Description

Responsibilities

  • Become the day-to-day strategic lead and trusted partner for branding Lead discovery sessions, stakeholder interviews, workshops, strategy reviews, and client presentations.
  • Turn messy conversations, competing opinions, and business goals into clear briefs and decisions.
  • Help develop positioning, messaging, narrative, naming, and verbal strategy when the work calls for it.
  • Set our creative lead up for success with context, clarity, useful feedback, and strong creative direction.
  • Own client communication, meeting cadence, expectations, decisions, scope awareness, and follow-through.
  • Keep projects moving while protecting the quality of the work and the relationship.
  • Spot friction early. Solve problems before they become drama.
  • Build trust with senior clients so they see you as a thinking partner, not a vendor.
  • Identify natural opportunities to expand the relationship when there is a real client need we can solve.
  • Partner directly with the founder on key strategic moments, major presentations, and relationship growth.

Requirements

  • Deep experience in branding, strategy, messaging, creative services, or a closely related field.
  • Strong writing instincts. You can hear when language is generic and push until it gets specific.
  • Enough visual taste and design literacy to have a smart creative conversation without needing to be the person pushing pixels.
  • A natural ability to make clients feel comfortable, understood, and confident.
  • The confidence to challenge a client without making the room weird.
  • Strong facilitation skills. You know how to run a meeting that actually gets somewhere.
  • High ownership. You do not wait around for someone to tell you what the next move is.
  • Strong commercial instincts. You can recognize the difference between helping a client and selling them something they do not need.
  • Comfort working directly with founders and senior executives.
  • A love for the craft. You care about the quality of the thinking and the work, not just whether the project shipped.
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Digital Surgeons

Sorry, we don't like doing what everyone's already doing. We like to ask...What If we did what's next?Like, what if we launched an innovation campus to unite over 300 companies? What if we started a tech school, talent agency, and creative skills accelerator to bring diversity to these industries? We wonder. Then we do it. All of it.And we don't stop.We're a forward-obsessed brand experience transformation agency that believes design goes beyond how a brand looks. Design transforms how a brand is experienced. How it’s perceived. How it’s felt. What it does. What it inspires.That's why we say: We Design Demand.TM

Founded in 2007
New Haven, Connecticut, USA
10 employees (5 in marketing)

Salaries

Posted range

$115K/yr – $140K/yr

Taken straight from the job posting.

See all Digital Surgeons salaries

Marketing Team

Marketing Team Size
4 (40% of company)
Median Tenure
8.9 years
Marketing Roles Posted (Last 30 Days)
1

Headcount Trend

Current headcount: ~10
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Client Strategy Director

Digital Surgeons · New Haven, CT · Hybrid